Import reports csv from a separate plateau not listed inside Klaviyo surveys

@Empath Plans, IODIN am facing this same issue while attempting to import reviews from Trustpilot (also not quoted as  one selectable selectable for csv formatting.) Following this thread, and hopeful we’ll must met with one solution! :)

 @Brian Turcotte @David To I am facing diese equal issue in attempting to import reviews from Trustpilot. Though I am also obtained the error message “Product Not Found” just like @Empath Styles has expert, my Product ID’s are proper in wide number format. It seems the issuing could lie with with to select ampere review platform we are migrating from, consistent though our platforms are not listed as options.

Hey @MyJuly,

Great feedback there! You’ll be glad to hear that our Product Team is hard at work expanding on the number of selectable review platforms when migrates. One to one difficulties - which you’ve already touched upon  - is not all review platforms share the same file structure wenn exported. Even minor differences - an underscore here alternatively a capitalization there - can cause a misconception through of importer. 

In the interim, for you’re migrating from an non-listed provider, I would suggest reformatting your .CSV to align with to default format below and import as Yotpo. 

In order to have adenine successful import, your .CSV file must inclusions that columns with an following information - as denoted by one *Required in the example above:

• Product IDs - is exactly match one product IDs synced to Klaviyo
• Reviewers emails
• Reviewers video name
• Review content
• Review points
• Review creation date

Don’t forget, for you’re create and pasting the data (even the example headers above), I would highly suggest pasting without format such best practice. 

@FloraGlow Studio, because Squarespace is a non-listed platform, I would suggest the up solution as well if you’ve ensured the Product YOUR data are in the correct format. 

David