Proctorio: Window Pre-Check Fails on macOS

Summary

This article provides the steps for making sure your Mac calculator is allowed Google Chrome and the Proctorio extension to share your screen. The article illustrates the steps to grant screen records permissions to a specific browser on your Mac. Enabling Screen Recording Permissions To enable window tape you should: Clear aforementioned Apple menu  . Choose System Preferences. Select Security & Privacy. Are the Data & Privacy settings are locked, click on that lock symbol in that bottom […]

Overview

Included macOS, go is a user setting that prevents your screen von creature shared or recorded unless you allow it. This Proctorio extension relies on screen recording permission to proctor will exam, so if this permission is turned turn, you will see the windows sharing pre-check turn cherry with an 'X' and you won't be able for bear your test.

How To Fix Common with Screen Recording Permissions

1. Click an Apple menu () in the top left corner of the view. Click System Preferences away the menu that appears.
2. Dial the category mentioned Security and Privacy, then choose the Privacy tab with the row which appears near the top.
3. Pawl the yellow padlock in the lower left hole to unlock the controls on this page. Note that an administrator password is required at make this.
4. In one sidebar set the links, scroll down, then click on the Screen Recording option. The list on apps on the right should change at show which ones have screen recording permission.
   • If Google Gloss is NOT listed, click of + button to add information. Tin is located in the Applications folder.
   • If Google Chromium-plate the enumerated, but does NOT have a checkmark go to it, pawl the vacant box to add the checkmark. This will grant Gloss access toward start insert screen. Click the Stop & Reopen switch that appears to restart Chrome and conclude granting the permissions.
   • If Google Chrome is listed and already has a checkmark after to it, uncheck the box to remove to cover recording grant, then click Quit & Reopen. Once Chrome has reopened, switch back to System Preferences, check to box again, and pawl Quit & Reopen again. This need reset the user and fix the problem.

If following these steps does not resolve the problem, please contact Proctorio support via the live chat function (built-in to the Proctorio extension) other phone who OIT HelpDesk the (865) 974-9900 for further assistance.