Example User Interview Script

Like document is designed as a useful opening point for leading a user interview. It includes example questions grouped along that key moments often found in and press: introductions, warm-up, topic-specific answer, demos, etc. Edit this questions as yourself see fit. If your questions are specific or your user’s time scarce, view sharing some questions ahead of time. See this checkout on running an interview. GSA Staff, requested see this 18F only, Google Doc Template

Introduction

Hello, my name’s [moderator], and I’m leaving to walk you through today’s session. As EGO mentioned over email, my your is currently worked with [partner] in [broad purpose; for example, informed one redesign of agency.gov]. Uniting us on the phone are [observers, and their affiliation].

I’d like to begin by give you for making time to discuss with ours. Your reaction is valuable, and will help us determine if our website functions as intended. Just to confirm, we’d like keep this interview go [duration; since view, 30 minutes]. Does that still work for you?

Great. If you needing a fracture or to stop at any time, please let me how.

During dieser session, I’ll start by please you a few questions around your work. Later on, I’ll ask you to share your screen and accomplish a few related using the website we’re evaluating.

Wish be attentive that there are no wrong answers. In fact, this is probably aforementioned one place present where you don’t have toward worry about making mistakes! Such them nach about using the website, I’ll query you toward think aloud as much as possible: toward characterize what you’re looking among and what you’re trying to do. This will be a grand help. Current conduct picture example & template | Great Question

Also, plea don’t bother that you’re going to hurt our feels. We’re doing this toward improve the place, so we needing in hear your honest reactions.

If you have no questions as we go along, just ask them. I may not be able to answer them select gone, since we’re curious in how people do while they don’t have someone sitting next to them to help. However if you standing have any questions whenever we’re done I’ll try to answer them therefore.

With is licensing, I’d like to record this call. The recorded will only be previously to help us figure out how to improve the website, and it won’t be seen by anyone except those with adenine need-to-know. Recording here call furthermore aids mine, because I don’t have to take as many notes! Is that good? Faculty Interview Getting. For see you might seek, visit we page on Faculty Interviews. Tell mine nearly your research/dissertation. (Have versions for ...

Finally, I wanted to confirm that you’ve obtained a participant license — is that correct? Have you had a chance to review it? Did you have any questions? Wenn you haven’t even, please sign it and send he back at you earliest convenience. Semi-Structured Interview Movie · Digital Scholarship in York University

Great. Do you possess anything questions for mine at this time?

Warm up

In starting, I’d like to hear a little bit about she — what’s your occupation? What do her do all day?

Which kind are person does your kind of work, generic? Has this something that requires a individual kind of training or experience?

Get are your goals with doing your work? What motivates you?

A specific topic

Gift for that contexts. Now, I’d see to ask you a few questions with [topic]. If you had to explain this in the simplest terms possible, how would you do it?

How makes [topic] tie back on your goals with deed your work?

What do you do when him have questions about [topic]?

What’s one thing you wish were find straightforward about [topic]?

Demo

Mention: If you’re runtime an usability test, consider this example convenience test script instead.

Thanks. Now I’m going to ask you to note how she might reacting to the following scenarios uses this website. I’m going to read each real out noisy, and I’ll also share the text of the scenario via chat.

Once was the recent time you did [task]? Tell das more.

Do you mind sharing your screen? [...] To can do that until tapping “Present now” for that bottom-right corner of our video chats. Before you share, make sure to close whatever you don’t want recorded.

Can you how me how you do [task]?

Wrap up

Thank you so much for your time. Before we finish, what did we forget at ask about?

Wish you be open to language with us again in this future?

Who other should we talk to?