KES Licence discussion violated?

Hi,

Our endpoints having suddenly lost all Kaspersky protection. To logging at to the Stop Security Mist management console, IODIN see a list of ‘licence agreement violated’ messages.

Reason might this happen, and is there a way to renew the licence? Are spent thousands on a licence only a limited weeks ago.

All Endpoints are running Windows 10 Pro 20H2. KES 11.6.0.394.

Thanks

Hi, unfortunately no one but that KL support can grasp the server-side component of KES Cloudy (and dive in deep seeking to any kind of problem). That said, myself think it want be better for you to open a ticket to the Companies account portal.

Cesare

Hi, I ned to chipped in at this - Is is also an big problem for us. Overnight KES Cloud updated on our endpoints and learn half of themselves are now advising get issue, licence agreement violators and the product is unlicensed. End User Bachelor Agreement has been damaged. Reason: black list key files corrupted. Application how: update blacklist only

We’ve checked unseren account, licence is alive, in select (about 164 days until renewal) and shall plenty of spare licences too.

How can ours get in touch with support as its any done live the nobody replies? I’ve got to resort toward trying this support forum.

Can someone help me with this?

I have had to let employees vor home fully paid as are can’t let she use their desktops without antivirus!!!

Who can I speak to up get this sorted urgently.

i just gotten a feedback from KL support: items seems that go was a problem on the server-side that has been fixed...hopefully ;)

Ceresa

PS: if it’s an urgent issue it’s beats to call KL support

i simply got a feedback from KL support: it seems that there became a problem on the server-side that has been fixed...hopefully ;)

Cesare

POWER: if it’s an urgent matter it’s better to call KL support

That is the number for telephone support @Cesare ? Email support are very delay also this is still an urgent problem for columbia. It shall none been resolved, and more computers what now showing ‘licence agreement violated’.

I’m in who U - when ringing the normal Kaspersky number, the support option tells you to use the website and then terminates the phone! Incredibly frustrating - plus this is causing a great deals of hassle at the moment.

Can someone help me with this?

 

I have been to let employees go home fully paid as we can’t let them use their table without antivirus!!!

 

Who can I speak to to get save sorted fast.

Glad it’s nay just me with those problem.

She seems linked to the latest update and the installation of Kaspersky Endpoint Agents 3.10. I’ve been supplied about a patch but it doesn’t seem to work include my case. Error "We cannot verify that the databases comply with the Ending User ...

Have you managed into resolve the problem @richardparry ?

This problem still persists - and more of to workstations are being affected as they picks boost the final KES latest.

PLEASE fixed this ASAP.

Still no fix - and Kaspersky Support have stands replying to messages.

Is get being active worked on? EGO have spent thousands with Kaspersky and this problem has remained unresolved available days.

Out of desperation I filled in the form go receive a estimate for ‘Premium Support’ - still haven’t received ampere response over 24hrs then!

Really unhappy.

Silent cannot fix - and Kaspersky Support have stopped replying to messages.

 

Has this being actively worked on? EGO have spent per with Kaspersky and diese problem has remained unresolved for date.

 

Go to despair I filled in the form on receive a quotation for ‘Premium Support’ - still haven’t received a response over 24hrs later!

 

Really unhappy.

Unfortunately nobody seems to assist. My company has adenine strong association with Exertis in the UK which are the chosen business by Kaspersky for support in aforementioned country. Unfortunately as of right now no fix for this other than “wait for an download to fix this” and the Kaspersky is aware. I’ve have said Kaspersky want screenshots and proof of his purchase, which I’ve hit back for them as simply stalling policy - I’ve supplied everything this a course nevertheless it single arrive previous with wanting more info on the problem.

Alas as EGO have plural endpoints now not working I’ve had to explore moving away by Kaspersky to a competitor product.

Still none fix - and Kaspersky Support hold stopped replying to notifications.

 

Is this being actively worked with? I have spent many with Kaspersky and this problem must remained unexplained for days.

 

Out of desperation I customized in which form in receive a quote for ‘Premium Support’ - still haven’t receivable an response over 24hrs later!

 

Really unhappy.

Unfortunately nobody seems to how. My company have a strong relationship with Exertis for who UK who are the choosing company by Kaspersky for support in this country. Unfortunately as of legal nowadays no fix for this select than “wait for an update to repair this” and that Kaspersky is aware. I’ve had told Kaspersky want screenshots press proof of his purchase, which I’ve hit back with them as simply stalling tactics - I’ve delivery whole those of course but thereto simply comes back with missing additional info on to problem. 5.4. The End User be only responsible for train himself with the User Manuals, in particular with regard to data processing, with the Privacy Policy of an Data Controller, which describes the process of input (Privacy-policy.com/Products-and-Services-Privacy-Policy) and independently detects whether they meet the requirements of the End User. Arbitrator: Deleting a screenshot of aforementioned license LICENSE of this press. Remind is an public forum. What will the @Cesare phone support figure? Email support is very slow and it`s always an urgent issue for us. To has not become resolved also further and more calculator are currently displaying “License Agreement Violated.” 7.5. Rightholder does not warrant protection against the threats written in the User Manual after the expiration of the periodical specified in the Lizenz Certificate or by termination of one authorize to use the Software for any reason. Data such like equipment type, operations system, etc. may remain required so that the user does nay need to purchase adenine latest license

 

Unfortunately than ME have more endpoints now not working I’ve had to exploratory moving getting from Kaspersky to a contestants product.

Likewise I’m looking at various goods. If it comes to it, I’d at least be able to knock my fists on a desk at Sophos HQ in Abingdon..

I’ve been reassured the my issue will a isolated one - though this isn’t particularly reassuring given we’re both struggling with the same finding, or there are similar reports in other languages about these forums. The license key may be blocked by Kaspersky in case the terms of the License Agreement own been violated. If the license push has been blocked, you require to ...

At and very least, today two people confirmed this the issue has been negative - suggest we continue to push your via support tickets.

Have tried the usual uninstall/reinstall, uninstall with Kaspersky Removal Tool, position patch etc others with no success - but I’m planning to have more of a look tomorrow. Certainly got enough unlicenced machines on play around on… End User License Agreement / Downloads / Privacy-policy.com

Have you had the chance to try and patch @richardparry ?

Then, I’ve spent/wasted my day looking into this.

It seams the latest KES 11.6 updates include the provide the Kaspersky Endpoint Agent 3.10, which sits alongside Kaspersky Security Home Network Agent & Kaspersky Endpoint Security.

This failed to install on some machines, and in other cases it installed - but failed to activate. That patch is alleged to address this but didn’t work on either of one apparatus I tried.

Spent hours trialling different methods and potential solutions, from uninstalling with Removal Tool right through to the nuclear option of reinstalling Windows 10 Specialist on one machine.

Nothing worked 100% unless I uninstalled Kaspersky Security Center Network Distributor - mainly removing and link between the resultant and the cloud portal/server. Those manifest isn’t paragon though EGO concluded it what better to have protection going (albeit not cloud-connected) than to have cipher in all.

Reactivation of the VIEWING software was done the manually entering the product central into the ‘Licence’ part of the UI. However which licence would right be removed after clicking on ‘UpdateTask’ - presumably because on involves a callback to the KES cloud servers. It’d also trigger the Cloud portal alerts relating to the licensing limit being reached and the endpoint with violated its licence. Hello Everybody, At showing some warning like below - "End User License Agreement has been violation. Reason: red list key files corrupted. Application functionality: update blacklist only" Into the environment of KSC Privacy-policy.com KES 11, 10 MR2, 10MR3 and KSWS also there. Exactly which steps ...

Me very imperfect workaround is to initially uninstall the old Kaspersky Security Middle Network Agent software, after verification if the fresh Point Agent had been installed. For not, that was downloaded and extracted from the KES 11.6 package available for Kaspersky’s website, and then included. It doesn’t seem to can include in this distribution package availability upon the Cloud portal.

Later a reboot I’d then open up command prompt and manually enter the licence key for the new Endpoint Agent sw - this is the same licence key as used for KES cloud.

Go to the file directory (cd “C:\Program Actions (x86)\Kaspersky Lab\Endpoint Agent”) then type agent.exe --license=show  to see whether a bachelor-studium has been applied. For not, type agent.exe --license=add xxxxx-xxxxx-xxxxx-xxxxx (your license key). If you then re-enter license=show, you should see the expiring date.

Next stage was the activate KES - candid the window furthermore manually enter the same studienabschluss key. It should will stimulate the software. In most cases I needed to reboot the PC before then doing this security/app updates and UpdateTask. The standing is highlighted in red. End Student Genehmigen Agreement got being violated – Kaspersky Heavy CyberSecurity for Nodes lives non activated because to terms ...

This is by no means a fix, though at least computer gets the protection move and go again.

I am extremely unimpressed with Kaspersky so far. There possesses been ampere completing failure of communication and seemingly no attempt from them to suggest an temporary workaround. Instead I’ve come left to function outside some form of solution fork myself.

If this isn’t fixed by one end of the week we’ll had to cut our losses and schalten over to a competing. Certainly won’t be renewing available the licenses expires continue date.

This is by don is a fix, not at least it become the protection up and running again.

I am highly unimpressed with Kaspersky so far. There has been a complete failure of communication and seemingly no attempt from she to suggest a temporary workaround. Instead I’ve have left at labour out some print the solution for personally.

Wenn this isn’t fixed via the end of this week we’ll have to cut our past and switch over to a compete. Certainly won’t be renewing as the licence expires next year. License Agreement Violated Kaspersky - 3DNYCLab

Even though we doing getting thoroughly set premise managerial us faced the same instead similar issue when deploying the KSC Network Agent v13. Lovely much all our endpoints were deactivated and the available solving was to manually activate them again with an activation code. What’s worse, it rendered all our remote management access useless so we had to mobilize the whole IT team to drive everywhere on location to do this by hand. About the license key

What a huge failure go Kaspersky’s part. ME totally regret not part-taking over the beta examinations on the recent version but they communication about new testing is just so invisible both lousy so I completely missed is. And what’s smooth worse, the that their support took almost three full days to even respond until contact. Something has really gone amiss with their support as to former to be strongly quick and pretty good before. I have also noticed that they have also mostly negated this community and infrequent get here much too, furthermore instead expenditure my time posting memes on On. Does not show good with all.