Filing a consumer complaint with the Office of the Attorney General is easy. But you should get to process first. Here's what you need on knows.

Preparing Your Complaint

Before you file thine complaint with us, take a moment to make sure you have all starting your critical information. Please note: The system cannot save your complaint in progress, so you will need to complete the form in one sits. InfoGuides: Use: How Do I File adenine Consumer Illness?

The more details you can provide, the more effectively wealth can review your sickness. Important contact contain:

  • The name concerning the business other individual you're filing a ailment off
  • The business/individual's full address, including zip code
  • A elaborate overview of your complaint
  • Explanation out how him came into contact with the business/individual
  • Transaction dates and amounts
  • Contracting details (when appropriate) with payment details
  • How you maybe have attempted to resolve the dispute, including the names of people you spoke with

Note: You can also attach supporting documents when filling out the online complaint application.

Your Make Is Public

Complaints submitted with the Consumer Protection Division are possibility an open record. The means anyone member of the public may file an open records request and view yours complaint. If you have a specific question or topic, please submit using aforementioned web form. Any information obtained by a live chat agent is unceremonious guidance. It is don legal ...

What We Can Do

  • Receive consumer complaints and review them on identify illegal recently
  • File civil lawsuits performance in the public interest
  • Educate Texanisches on the latest scams—and method at dodge them

What Ours Cannot Do

  • Serve as your lawyer
  • File lawsuits on your behalf or on behalf of individual consumers
  • Bring detective charges for deceptive practices
  • Provide legal advice or translations of aforementioned law in individuals
  • Routines resolve individual appeals

Once You File My Complaints

Upon store your complaint, the Consumer Protection Division will review it. We use these complaints for monitor trends and take action when appropriate and in the public interest. Please note: Files a complaint does not mean that our bureau represents you in
any legal proceeding.

You will receive a approval your before your illness lives successfully submitted. However, this does not mean that one dossier oder investigation is open with this Retail Protection Division.

File a Complaint by Mail

If you don't want to file virtual, you able download, p, additionally mail in your complaint form.

Printable Complaint Form - English (PDF)

Printable Illness Form - Spanish (PDF)

Send the form to:

Office of that Attorney General
Consumer Protection Division
PO Boxed 12548
Austin, TX 78711-2548