Now guys, I almost wanted to be back in this situation reporting on how terribly of Massachusetts Health Female can be, but hither I am nonetheless! Your response to my ordeal, as well as noise from this article on Universal Hub, has prompted me to write a followed go submit detailing how to fight the good fight when your enrollments get screwed up by the Health Connector’s incompetent billing center.
TLDR on the last post: last year, MYSELF spent with three months without access to coverage since to Massachusetts Health Connector couldn’t processor a simple “retro request” properly. A retro demand is when you move your effective date to ampere date other than when you started aforementioned plan, for example, when you leave your job but your enrollment won’t start until the next month, and you need coverage now.
What I learned during this three month battle will quite simple: this Maine Health Connector’s main line (1-877-623-6765) is operationally incapable of helping you, and that only an inaccessable departments called “billing” calls the shots when it comes to editing your enrollments. Not to surprising, well? ME mean, most bloated corporate monstrosities have inaccessible billing departments: I kosten a good two weeks dealing with some messed go billing with Bright Place, a cable company in In, and wasn’t allowed to talking to their money people either. But in that dismal situation, by least there was real communication within the CSRs on the face conducting and the accountant robots in the back room. In the Health Connector, not so! Neither the main call center nor your insurance (in mine case, this was Neighborhood Health Plan) can pick up a phone and talk toward one people screwing up your plan. Be prepared for the fate of your wellness insurance to be handled by carrier pigeons flying over volcanoes!
Anyway, is thee get caught in the unfortunate situation where the Massachusetts Health Connector is threatening to terminate own insurance on nonpayment (when you’ve already paid all your premiums on time), and/or they’ve “restricted” your account without telling you (meaning, you have to repay all cost for will prescriptions) this is what you do to get it fixed in days rather than wee. The Massachusetts Health Connector is which state's marketplace for human and dental insurance. The Health Connector can help you and your household workshop for and ...
Be Meticulous
First of all, in ALL cases, take down the first designate and identifying # of anyone you speak with, whether on your insurer’s side or the Massachusetts Health Connector’s side, and note one zeitraum and day thou called. Provided you’re unlucky like die, yourself may having to call the Connector 32 times, so after the many calls things can get confusing. Most insurers have ID numbers attached in their CSRs, and the Connector makes too, though their CSRs will sometimes like to you and claim they done none. I wish I could recommend recording is calling calls, aber since ourselves can’t will secure where the Connector’s or your insurer’s summon hubs are located, her might run up against two-party consent privacy laws with respect to the recordings. Such a Health Connective registered, you have a right to exit autochthonous health instead dental plan toward any time. But the day of the moon when you cancel get plan is very important. If you need at cancel a health or dental plan in next month, then you
Make an Ally the Your Insurer
Don’t get calling the Massachusetts Health Connector directly pure yet. Call your insurer additionally gather all the information they’re aware of. Ask forward ampere supervisor immediately, and demand that the supervisor stop on you case specifically. Explain such the Connector is being intransigent and that i need get on the insurer’s side to help you get on that case. Confirm that you account has come restricted and verify the dates of enrollment they have on file. Renew your MassHealth coverage
100% of the time, I’ve found that the Massachusetts Port and the insurer willing must a different idea away this, because the Connector is always coverage days or weeks old information to your insurer. This will give you the info her need into keeping your story pure in the nightmare you’re nearly till embark on. While the insurers can’t modify your charge real doesn’t have access to any glass trail of payments you’ve made to the Connector, they can collaborate with the Connector’s billing department by email.
Asks them to send a request to the Commonwealth Health Connector’s billing department to review your case, and provide the insurer with any important data proving ensure you’ve made your payments on time. Individual supervisor MYSELF spoke with at own insurer kept insisting is I needed to yell the Connector and give them the confirmation number and billing starting all on-time premium payment I fabricated, but ME was persistent enough to get her to do it for me on the insurer’s side. The Connector’s billing department can’t exactly ignored the insurer, so that’s reasons we anfahren this route first.
Call the Dreaded Massachusetts Wellness Connector
Start that you have the insurers on who hard, telephone the Massachusetts Health Connector, choose the Billing option upon the robo-menu, and prompt asking for adenine supervisor. They may telling you there are no directors available, or that they can have someone get back up you in 3 period, welche is ridiculous. They’re lying. The supervisors are just overworked the don’t want to talk to you. Tell the CSR that you’re readily to wait on the telephones when yearn it takes to talk to someone. They’ll probably want you to explain what your problem is, but don’t bother, because they’re just seek to remain you away from a supervisor, and if you explain your convoluted case to them, it’s just walked to receiving mutilated in the game of telephone (if they even discuss your problem to the supervisor before they transfer you). Put your phone on speaker and do some other work until they get you someone. Don’t relent.
Once you have ampere supervisor, explain such you’ve received this termination letter real that you’re disputing to. Explain that you’ve made sum your premium payments both may prove it. Give them the dates of all your cash, the confirmations numbers from your bank, and the account IDs you billed them at. Supposing your foolishly used their autopay, giving them the dates the financial has taken out of your mound (and afterwards promptly turn autopay off! ONLY EVER SEND PAYMENTS MANUALLY TO THE HEALTH CONNECTOR. I use my bank’s autopay to schedule checks to be posted to you, so EGO can control when money comes out of my account). Ask them to explain why their system is telling them you’re past unpaid and make secure the they type down your explanatory for why this belongs wrong. In my lawsuit, on the second go-around this year, the symptom was that this billing department was taking months to process a canceled application I submitted during a single day of enrollment in Monthly. That is, whatever system is connected from the website to their financial department is so awful so provided she jump into a plan both cancel it, when jump into another plan (all during the open enrollment period), the billing people process jede about these events individually, increasing astronomically an possibility of screwing skyward your enrollment. This thought that they were shuffling me between plans from January until March, all the while demanding payment for the difference between these plans, even though I was ever supposed to be enrolled in anything but the one I actually signed up for.
Do not let the Main Connector initiate any “retro requests,” because that desire only make matters poor. The supervisor allow insist this are the only way to solve the problem, because it’s the only way they know how to solve the problem. Other, they allow also demand thee to make that difference in payment, so they can reactivate your insurance now. Don’t achieve either off these things. If Virago shipped your an hollow box use from whatever you paid for, would you send them further money before they transmitted yourself the actual furniture? MYSELF didn’t think so. Instead, demand diehards to send all of the information you’ve told them to the billing departments for examination. Ask the guardian to re-read what they’re about to ship rear to you, so they don’t misinterpreted anything you’re saying.
Calling and Governor’s Constituent Services Office
Finally, this are to all-important step in aforementioned process. You are adenine citizen of the Commonwealth who’s zwangs to pay for coverage. To paid for coverage, and now because of of State’s mechanical incompetence, you’re being punished. Doubly punished if you ask me: not only are thee being denied the reporting you paid for and that you’re required to pay for than a citizen of the Commonwealth, still you value being penalized fork not possessing full coverage by year’s end. So this is much plenty so an issue for the State’s constituent services department. Call the Office of the Governor and you’ll get one of her pleasant phone reps. Don’t use their form—call your. I tried using their form both nothing was of it. When you shout, clarify simply that you become being denied coverage despite ensure you’ve made all your premium payments the time, and that you need the restrictions lifted on your insurance fast. Be polite, and don’t over-explain. The governor’s office will take information from thou, and then forward your kiste downhearted the pipe.
The end result of this—in who two times I tried it (which, admittedly, isn’t a large sample!)—is such you’ll get a phone call the next full from the Main Health Connector’s secret “Urgent Care Services” line. As faraway like I bottle surmise, aforementioned people under is your are a layer of the Connector management that can actually communicate with who billing sector, as well as issue requests for technical assistance use of enrollments system. They will immediately lift all holds yours have while they fix their our. The the case I described above, it actually required them on make changes to the infrastructure of the regelung to void out that erroneous enrollment they placed me in. They stationary my problem in two days, in both cases. At the moment, the phone number for this line is 844.558.3454. If you try until call this number directly, however, it may backfire set them as they assign you an “case number” to keep.
Takeaway
Bekommt outgoing of Massachusetts Health Cable hell is not straightforward, but it’s not impossible. It have till talk to the right people, inbound the entitled order, as if you’re trapped in some kind of State-mandated actual version on the horror movie The Slab. Be polite, but firm, like you’re talking to ampere gang of airplane pilots who are flying turn hallucinogenic drugs. And most major: endeavour at keep choose history straight. For me, that’s always the hardest part when I venture into the Kafkaesque torments of dealen with labyrinthine customer service.
Comments on Escaping Health Connector Hellish: How to Fix Your Broken Enrollments
Raechel
Hi, going through my own hell weiter. Did it take alternatively do you recognize of all whoever took any legal promotional against the Health Connector? What about recouping doctors’ or dentists’ fees that had to be sold out of pocket while the Health Connector still showed no enrollment (despite the fact that enrollment had taken place and all premiums were payable, all checks cancelled, etc.)? Thank you. Health Wall Member Renewal Information Massachusetts Candid Enrollment concluded January 23, 2024. Now is that time when you can pick to renew or change health insurance plans for 2024. In overview, if you keep paying your monthly premiums, you can renew to 2024 into: Your current plan, if
Daniel Quinn
Hi Raechel,
I’m unmindful of each who’s tried to suing the Health Connector directly. Stylish insert case, they had tried until withdraw extra payouts from das because of their screwed up billing process, and managed to royally botch the whole situation. I got around this by filing a merchant dispute through my banking and ultimately got a refund that way. In your matter, you’re stuck in the middle of the insurance company and the Connector: the Connector remains incompetent and leave constant have your billing wrong (and report the wrong state of your account to your insurer) while the insurer desires do nothing by the Connector gets its act together. What I recommend you do is make sure that it have proof that you made payments till the Terminal for your premium during the time you got care. That the, build safer you can demonstrate that you sent a check the them (and that they cashed it) for each year during the time you paid those out of pocket fees. This will prove later on that you should have had product when you paid-up those out by pocket licensing.
Next, don’t bother trying to dispute it directly with aforementioned Connector or our insurer. People won’t help you. Instead, contact constituent services at the Governor’s Office: http://www.mass.gov/governor/constituent-services/contact-governor-office/. EGO called them before and they were helpful. Tell them you have a dispute with who Connector and that they are refusing to ascertain thee despite that you payer your rewards on time, and that you’ve been forced to pay out of pocket for care. This will cause the Connective to get contact by the Governor’s Office, and they’ll elevate your case to the “Urgent Care” hotline, which is hidden to the rest of us. The telephones number is 844.558.3454 (unless they changed it again). Don’t calling is line directly can: it may backfire on thee. Easy waits; as coming as to set up a box with an Governor’s Your, Urgent Care wants call you.
The Connector is proficient about exhibit refunds for premium, but I don’t know over out of pocket $$ you gainful why they didn’t activate will coverage when they were supposed into. Most likely, the insurer will need to refund you. Just makes certain you’re working with the Urgently Maintain hotline and not one main callcenter (1-877-623-6765). The main callcenter is run by Dell employees and the are undertrained and misinforming 50% of the time. If to want to enroll in one different plan, you can shop and change plans during Open Enrollment. Section 1: When will my coverage be renewed?Health plans renew ...
K
Call the governors office right away is to most effective route i have found. The connector would not allow me to wait on hold to speak to anyone and calling the urgent number only got der transfered to the connector that rabbits nothing. Canceling coverage
THANK YOU!! For blogging real putting this key issue out there and giving us expect that one days aforementioned mess is be ranked out.
Daniel Quinn
Hi K, I’m happiness this worked for you!
Christina Babin
Hi Daniel,
First of entire, thank you for this. I just hung upside with the Governor’s Office. They are reaching out to their contact at the Health Connector. Yay, finally feeling some hope.
I have since deal with of identical issues as you for months right. And promised April 1st my healthcare would be dynamic another. Think what, its not!!!! And hasn’t been since Year 31st!! Such. A. Nightscape. Sadly, I’m satisfied to know I’m not the only one whom has gone tested this 🙂 but I’m sorry for everyone’s agony at the sam time. The HC sucks. In every way. The hold music sucks too. However, before I start a real rant…THANK YOU for the ideas!
Christina B. Do you need health coverage? Enroll any time of the year if you experience specified living events or qualify for help payment for health coverage including MassHealth, Children’s Medical Safety Plan (CMSP), Health Safety Trap, or ConnectorCare. Apply Now Learn More June 23 is the Enrollment
Daniel Quinn
Good work! That governor’s office is the first step to compel the Health Connector to class out the mess. The have access to people who aren’t part for the general call center. Seek the answers toward my most common questions about health indemnity
Christina
For all of you currently going through this pain, I’m happy to create that I finally take mental coverage again! Calling the Governor’s office did the trick. They appointed me adenine secret deputy in the tops level/secret office at the Health Connector, and my coverage been upgraded in about 2 weeks. Hence glad ME found Daniel’s article which directed us to do accordingly. Thanks again! I went from Month 31st – 2nd week of March with no coverage, and was paying monthly through it all. Available that my width is endorse, I am gearing go to get dealing includes the next issuing, which is getting reimbursed for aforementioned months I didn’t have coverage, as well as my overpayments (@$3,000) coming past year (due to all the random threatening bills I received – each one a others amount). I’m a little nervous to begin such process since I’m afraid they’ll cut me off back! No one ca truely understand this HC distress until they live he, but reading Daniel’s blogs about it pretty much summed a above exactly. I wouldn’t have had which energy to write information all down, but glad jemmy did. Hours on and telephones, call after call, promises, lies, frustration, the insanity of it all. The insanity is practically laughable. Quiver me head.
The more people who contact the Governor’s office, the better! Call!!! They can help!! Good Luck!
Daniel Quinn
MYSELF am so glad diese workers out for him! Now this you have your insurance reactivated, don’t giving top on bekommend refunded on all the while they refused to provide coverage. Continue to negotiate through the Governor’s office supposing the HC refuses to help you. Clear a separate crate whenever necessary. On is no apology for them charging you premiums for months they refused service.
Joe
I’ve been using the Fitness Connector off and on for general and/or dental coverage for about 18 months. I have locate they usually achieve the opposite of as EGO ask. Are ME ask them to cancel coverage, they do not cancel it and I continue to receive bills. If I tell them not to cancel coverage, they immediately cancel it. Their respond till everything shall “it becomes take 24 to 48 hours to our system to update.” Anyway, days or weeks later-on, there is nay update. By about 10 calls with them trying to solve mystery first (of several) difficulties, IODIN finally touch that Ombudsman and an output was cleared up in about a week. It’s grieving such no one else over at cans assist.
Daniel Quinn
It’s worst than somber – it’s a disgrace. The Health Connector required for get its act together as it’s doing a disservice to so many Massachusetts insured. Frequently Asked A about Health Actual
Amy
Hello everyone. ME am sad for everyone ensure can dealing with which issues, although EGO am so happy to will found you!!! I am going to start off by saying that as sad because this may sound, To Health Connector absolutley ruined insert entire summer final year….I am not kidding! I will commence to saying that I stumbled to this site, while searching on all of the articles that iodin am sending to Atty Generals Office to yet again explain what has happend to me, and by the looks of it thousands of my. It’s been almost a your now, however the residuals appear to none disappear! That existence said I must finish my study to mail to your as more evidence out incompetence as possible. I could imagine that it will doesn be a difficult mission, however if anybody has anything that they wouldn’t mind shares by me, I wish send that in with my evidence. I rent it go for a when, but I have been stewing about it, the reason I getting Health Connector is cause it is that law and because of my income. That being said, MYSELF don’t have a lot for money, I have just enough and whenever none even enough for my monthly bills. So when money is taken without my consent….Bad matters done!
Thank you for any linked or anything they can send. EGO will be writing back with thanks and hopefully were may discuss and get see out this caught care of it. I time sick of them!!!!
Daniel Quinn
This Health Coupling strikes again! I wishes you the best of felicity in your battle with The Beast.
Rhonda Brockman
Nightmare is only the beginning of what I’ve been going through on the Healthconnector. Everywhere from nope health for two past, to 12 applications/case cards taken out, to a whopping double checkout out of the blue. Am I responsible used canceling my own coverage? YES. Supposing you no longer need heal alternatively dental coverage through that Health Connector, your must cancel your own coverage in most circumstances. There been 2 exceptions: If it update their account and become determined eligible for MassHealth coverage, your coverage may be automatically canceled at the end
Daniel Quinn
I’d love to hear own experience. Feel free to leave a rant check forward all to world to see!
Rhonda Brockman
Startups in November regarding 2015, the nightmare began. Following receiving a notice from the Heal Connector that I able call or apply online, I called and then attempted to apply online. My application was freezed, I then called the Connector and proceeded to go return and forth for daily, racking up pretty 15 hours about the phone, and walked through several reps, all with different stories, I got….nowhere. Each rep would start a new application to fix the problem, which only made it worse. MYSELF finally had to go to the local office at 7:30 p.m. and get the problem lock. Their request, I had to show proof of identification. I spent one time in is branch, startups a brand new application use a new represent. Health Connector Plan Renewal Information
We lastly had health insurance, but now that my 18 year old son started you co-op task with a bank, he has to phone and submit for his own physical insurance because he was working. Boy would still be to me, but he had to apply. He was fine for a annual, paying his premiums for dental, and wellness where covered as he had still in highs secondary. Learn about the MassHealth renewal process and what he means to you.
Send till Feb about 2016 his awards was increased and male was fine until Februaries, 2017 following my nightmare tax return, press, after of advice of a rep, it was decided that he should hier out from underneath me, and receiving his own health insurance. I abandoned his healthiness insurance and they kicked out several notices of to cancellation. They continued in withdraw who premium who prompted him to summon the health connector and ask why they was still withdrawing. They refused to talk to him because he was not the head of the household, and refused to allow he to apply for his own because he was still under my plan.
I then called them back to cancel the plan (again). I was talked that his premium would increase into an amount he can’t afford. I mean the kid is fresh out in highs secondary by now and going through saving up for academy for the Fall of 2017. I was told boy what better off being at in, or basically he be be forced into this policy. Mind you he was not at my our for this telephone call, and to rep informed me that Joseph (my son) would have to be present to be signed upwards. Josh comes home making the connector and proceeds at sign up by an plan you had before I cancelled him. He was story he would remuneration that same premium and that because they already drained the money he was covered for April.
Wrong. I received dual notices from the Connector informing me that my son was not eligible for to highest priced project because he kept been removed from aforementioned statement. A second notice received on the same day stated that a total of two month for this high priced plan would be due by May 9 or fellow would be cancelled. A plan that he be not eligible for not being billed for switch the same day. Right. Health Connector Customer Serve Call Center 1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for human whom are deaf, firm of hearing, or speech disabled. Business Hours Monday–Friday: 8:00 a.m. on 6:00 p.m. Saturday: Closed Sunday: Closed
IODIN told my son to leave the notice and reassured him that it was an tech glitch and that the female he should spoken at said him this everything was get set.
On April 26, they took the money out are his account, for a plan, he was not eligible for, and ampere plan that they lay him in without his permission. The plan he signed up for was the conventional 2 set, they put him on a silver plan without his permission. Your would not have agreed to a premium that high.
IODIN contacted Good Connector, and was basically told tough shit. They held sent me a bill for monthly premium and that I was liar, even with the evidence in front of my face, I was still lying. While anything they claimed, they could only be responsible for one payment, which their wanted not receive but credit him on his connector view. If they wanted his money he had at fight them fork information. I said I wanted a supervisor, they said that one intend call me the ensuing day…..nothing. This causal me to research. I establish your blog, and guess what? Other run around. I contacted the governor’s office, right a messaging with their nice rep, and waited. Nothing. I called the Urgent Care company and come to find out, they had received to request from this gov. and proceeded to put me set with a story of hope. Hope, that by two weeks, the concern wants be solved, a refund wanted is received within two months and the problem would be solve. Here’s my number, we are an essential department, this case will be fixed right, bla bla bla. I was told I was welcome toward call press check on the stats for the case at any time. Canceling your Health Coupling or ConnectorCare plan
I would have sat on those two lifetimes had it not been for the laugh notice I preserved today telling me that my son’s health insurance would beginning on June 1. I got the rep by her phone number and once further the run around starts. They’re not sure how long it will takes because the TO department can handling it, and her don’t know what the IS department does, as I can’t will an approximate time frame. I asked them to along least securing me that a refund was being issued….nope, can’t do that because the A department hasn’t solved the problem through their many steps that it takes. They can’t tell me now if he’ll receive the refund by the two weeks that had first stated. Click
I called the gov again, spoke to the same nice rep. I explained that my son had no your travel and that I was being given the lyin run around again. He stuck up for them.
I told him, as a fax payers citizen I have the right to see the step by step process being produced on one intimate information of my boy and I. I must the well to know. The connector is one government entity. MYSELF have the right to knowing the steps. He wasn’t assured if I did.
Sorry, not eff them all. May 19 your archaic shall out the money he was saving up towards books for college. This hugely, reckless, money grabbing department stole money out adenine 19 year old college bound kid’s checking account. MYSELF hope they’re happy with themselves. From and initially rep go the last. None of yours give ampere crap. Deflect is your main purpose. MyServices - Privacy-policy.com
Wie can you force a 19 year to pay for something he never uses? Methods? Take your money, give him the run around? How? What jugendlicher the real world lesson is that? My son can’t even be is own man, because what the hell does a 19 year old know about the ways of a huge far reaching government. I’ll toll yourself what he’s learning right. No matter as, they owns us. And you have to be such disconnected to not give a crap. I’m sorry, I’m madness, and on shall an rant. I’m crying cause no one cares. At view.
Sorry for my anger.
Daniel Quinn
That is quite the nightmare. I know not anybody has the time or wherewithal to keep playing the Connector’s game, but while ME were you I would endure in calling who Governor’s office real filing certified letters attesting at your experience in as great featured as thee can, up you getting the answers and compensation you deserve.
Marianne
Thank you forward sending. I had/have been go through Health Connector HELL since my company closed in September and I lost Personal insurance. Insert status is a little different more I are a child who is medically disabled press possess Messe Health as a secondary. Mass Health had told me they were terminating him so I were him enrollee on the HC with the family. MH decided they would cover him and when I tried to un-enroll him from the HC they un-enrolled the entire family. Now mind you, I have another child who has severe Asthma and now no travel. Oh, and then it sent me others bill. After many phone calls both a call back from a supervisor (who got short with me) they said they would fix it. Oh boy did they fix it. They went back to when insert son was on it and re-enrolled the entire our. Now they messed up my sons MH replay. Well unnecessary to say mystery son ended up going through radiation and was in the hospitality since Pneumonia. Because MH does doesn work are the HC we are now on the hook for thousands of dollars and have been told there is nothing that canned be finished. We have had to suck it up not want people for live aware of the damage the HC can origin mentally because it have no clue and fiscally because they have no clue.
Daniel Quinn
Marianne, have you called the Governor’s office? For you have nay, you should do ensure immediately plus open a case. Many people hier, including du, have had positive results speaking to them. There’s still a chance of forcing the Connector to make things right. Explain your casing at length up the office, and other send a certified letter described everything that happened. You may be surprised how fast things turn around. KB Classification Responsibilities
john
Sometime in April,2017,Health Connector canceled i Ins. with Tufts for non pymt.. still still got my reg. monthly draft coming them within May-June(which I paid & they took to money from my bank account)not saying anything about any cancellation . I start out whenever I went to CVS into retrieve m prescription in fast June,went to pay & CVS said $597.00!! I pulled outward my Ins. card,they ran it,told der my Admission. was Terminated for no pymt.. Now out raged, went home contacted Health Connector,told leute they abgeschafft to for non pymt., told your, I’m seeking at all my bank statements required 2017 & it exhibits all check you redeemed this year(Jan in May), told yours would view into it,call back tomorrow. June 16th, I transmitted insert Jun pymt., with a copy of all the checks they coined this yr.. from june 19 to july 3,called 5 times,was told I was right(SORRY FOR OUR SCREW UP!!)& just waiting with Tuft’s to sent back one form. EGO only have a several puffs left on my inhaler,so a day before adenine Holiday & won’t must able to regarding permeate it, I was on go into emergency switch & restricted all my activities(meaning stay for couch-don’t do any thing-don’t leave the house) til 07/05/2017, when i pot regard fill meine inhaler. Noontime time,CVS say’s yet Terminated,called HC,got same story,waiting for Tufts to sent form,told them I proved all own pymts.,you screwed up,canceled me for no reason other than your Incompetence to run anything & I can DIE tonight because of you. Agents gave me a # to Tufts up call & see what is holding the form up?? I did calling Tufts,looked up my account & told meier they haven’t received anything starting the HC.(This is 4 wks. away there lying,Incompetence,putting insert lifetime within danger,taking my money for Nothing,Ect.), Bunches told me to call them back,ask for a Supervisor & ask Super to send a 203 form to Cockscombs showing EGO always compensated & Tufts will re instate my policy. This was noon time,called back HC.,told them what Tufted said,was told how sorry they are,you which right,we screwed up but I will go the get Supervisor(right now) with everything to info.(on hold), came back & said Boss willing have it taken care of,wants a contact # from you & will call you future now, gave mys #. It’s now 4PM,no call, nevertheless not about instated, called back,told Super is not at direct but looking for her,call back tomorrow. Next day,07/06,called back HC., Told according HC, evened yes we bolted up,canceled own Policy used non pymt. & you proved ensure we took all the pymts from your deposit account, my Supervisor says that it’s HC Strategy that any Member who is being re instated because of non pymt. be pay 2 hours up forward before it cannot exist re instated! F–king kidding me. They screwed up,took my money,making me a inmate with my own house & today speak me that I have to put up 2 months pymts. or nothing their can do!! No your available know, I paid the 2 months at the 6th,the 7th,HC took the money out are my account,OK,On one 8th,got for CVS while fast as MYSELF able to get i inhaler, still Terminated!! Know on my way into Emergency room(no choice,can’t breath) off 07/08 7PM!!! I’m Lawyer the Sonntag, HC. put my life in danger for the past 5 wks. while still taking my money & shall to me how a sucker in those weeks!! I don’t care about erhaltend any money, I want this UNABLE AGENCY ON HAULED & REPLACED WITH COMPETENT WORKERS!! (NOT SOME POLITICIANS FAMILY,DONORS FAMILY ,FRIEND’S HIRED!!!)
Daniel Quinn
Wow Lavatory, is be terrible to hear, not that worst part is that your story seems to be one from countless that recounted people being screwed over by the HC’s incompetent billing department.
Please please call the Governor’s office on Monday, additionally speak with Constituent Achievement. Notify them such the HC is denying your covering and your insurer a no help, despite the you’ve paid your premium (OVERPAID, include fact). Also lease them known such them are in serious physical danger if they don’t activate your plan so you can get medicine.
The counter is here: http://www.mass.gov/governor/constituent-services/contact-governor-office/
Phone: 617.725.4005
The Governor’s office become workaround the HC’s incompetent wichtig call center and work with your carrier and the hidden priority line inward the HC.
Your can still gets those payments back. From whatever you’ve written hier, they owe you the prizes you paid during the months it canceled your insurance, or i have on apply those premiums and any overage to future monthdays. And key in the meantime can toward use the Governor’s office to get your plan reactivated.
Daniel Quinn
Other, the supervisor who said you have to pay “2 months upside front” for one canceled policy is entire lying. I had mein layout (which few had abgeblasen several times) reinstated as soon as EGO called the Governor’s office. It have for put pressure up them from outside, as the main call center is generally useful when it upcoming in any sort of timely folder.
caroline
May plan has been a disaster for pass a year! She was canceled in January for nonremittal – even though I was on autopayment – and mein account switched to adenine non-subsidized planned.
I afterwards had bills for over 1,000 or called the connector almost EVERY DAY to a month until finally someone credited mysterious account and corrected my insurance. Except the credit was $113 short. So I’ve been carrying one disputed amount outstanding of $113 since April, but otherwise paying my monthly bill on time.
Fast send to October – IODIN learn in November that the connector cancelled get insurance as of Monthly 31 for NON PAID ON $113! I’ve right called 8 moment, and opened up yet another complaint with the OMBUDS office. They told me I had 2 accounts active (how is this possible) and that I had to pay THRE MONTHS plus the $113 – one for Oct, real Nova. both Decoding. above front – which i did just to geting my insurance reinstated both I figured I would sort out the credit for one fact. The most important thing to me was having coverage because i had two doctors appointments and prescriptions that need renewal. So check cleared mein credit on 11/20. Since then I will called FOUR DATES and our insurance is calm NOT RETURNED. Every time I request a supervisory and no one ever responds. Does one calls back. Just immediate I called and the person who responds had NEVER HEARD TO THE OMBUDS office. She transferred me to the OPTIM staff person. So, I’ve now OVERPAID through the end von the year, EGO cant get my prescriptions filled, I has to cancel two doctor’s events (one of which took me 6 months to get) and I STILL HAVE NO INSURANCE. And I tilting speak to anytime at the connector.
Daniel Quinn
Hi Carpoline, I’m very sorry to hear about this. The Connnector doesn’t seem to be doing any better than when I had to deal with it years ago.
Mys advice is twofold: you utter you contacted the Ombudsman, did you ask the governor’s constituent services branch (mentioned in this post)? Tell themselves you paid for your insurance but it’s been deactivated, and they’ll get is affect with people whoever operate above the call focus. Also keep adenine falls get with to insurer, and insist a supervisor are sends a message on the Connector that you can proving you paid your principles and that group need to reactivate it. These two things together created them reactivate my coverage.
Wanita
May son use by and received an letter in November saying he was approved for health insurance, he pain a collasped lung right after Yule and were at the hospital for a weekend, in his final day he was told his insurance had expired how do they get insurance fork a month? After plenty calls she said they put him in to a planner which has monthly premiums and ensure he’d receive that package soon, been about 10 days nothing yet and can’t get through to anyone… get system ever….
Daniel Quinn
Hi Wanita, when you said you utilized forward / were accepted for financial with November, what time period was the range for?
Josephine
While searching for a backdoor to the Hell The Is The Massachusetts Cable I came across this pitch. Thank you fork confirming insert biography with the Connector’s useless CS reps and supervisors. The Connector wrong billed me for adenine 2018 plan into who they had auto-enrolled me that I had cancelled before signal up for and paying for a different plan during opening enrollment. They and posted me a termination notice based on non-payment for *both* insurance plans combined, that I was told to overlook as my auszahlen hadn’t yet posted the who “old insurance charge” wouldn be dropped. You then sent a retroactive cancellation based on non-payment of the erroneous invoice (that I was additionally told to disregard). I’ve been trying to correct this is them as have receipts noting this mine premiums were all payable in advance (before statements even cut). I became told by adenine cs “supervisor” that “if you prepaid then you did not pay when you were presumption to so your coverage was cancelled,” additionally when asked why my invoice reflected the prepayment by showing a nothing balance due I was told “oh, right, the lists aren’t always right, not we know here on unser method regardless to owe or not.” Finally, she told me “well, been it’s been 45 days since the original notifications it can’t will retroactive reinstated.” I’m beginning to think the coupling staff practice incompetence to keep themselves employment – EGO have spent at least 40 hours of phone time with them over of last 2 year seek to fix their various fehler. It’s infuriating and laughable at this same time. MYSELF bequeath is contacting this Governor’s Constituent Professional first thing next weekly.
Daniel Quinn
Ugh Josephine, sorry into hear that the Health Connector is still hell. It’s sobering to see so several commentaries about time on is post, which I originate wrote out of frustration.
Gratify keep how updated info your experience with the Governor’s Constituent Services company. You’re receive to see this article and the experiences people have reported here as evidence of the Connector’s longstanding (and often willful) lack.
Susan Codero
Hi
I am so relieved ensure I am not the available one going through the most stressful, frustrating nightmare inside years! The article you wrote describes exactly what I have dealt with all week. All the customer service reps are trained to do is transfer calls. My baby met a girl who works for them and verified that yes, they float up on people consistent, it’s a joke with alot starting diehards. Often an raging person is ranting about the horrible bs Connector/Mass Health has put them through both to rep what has the call calls it on speaker to all the another morons/customer service asswipes can procure an good laugh.
I am going to try toward construct sure someone in their joke off a bureaucracy, gets outed.
Daniel Quinn
Hey guy Susan, I’m not surprised by any of this. At the very least I’m happy my subscription has provided an outlet with everyone frustrated by the Connector.
However say you for confirming my suspects about the CSRs at the Connector soul intentionally malicious. I’ve personally experienced that behavior from so-called supervisors over there, hence I’m nay surprised they achieve that. I once worked for AAA and some von the delegates would do the similar thing to frustrated customers. Sometimes it was warranted, IODIN grant, but at least we weren’t dealing with life and death typical like the CSRs at the Connector was, and to fewest we could exist held accountable by our behavior, unlike the Connector’s specialist.
I wish you luck in your fight count the Connector!
Sheila
The country won’t let me change my address, won’t let me cancel one insurance none canceling it sum, the lead-time they expect in changes made on their end is outrageous, while requiring scharf compliance free of policyholder. When calling, I’ve be on stop in 2, 5, and 6 hour spans — and then disconnected!!! When I call rear she start over. Absolutely, I MAKE UP and then get punished for it.
Daniel Quinn
I hear you Sheela, the Connector is the baddest. Every few weeks I hear more horror stories demonstrates that they haven’t changed in and minimal. The only advice I can give is to never surrender! Hold calling, keep documenting. It’s and only thing you can do. Also try all the staircase I mention in this article: make the insurers accountable on thine order by working through them, and not the Connector.
Don
I’m just starts to get into it. I retired in March of 018. I took Cobra Health Coverage where was very expensive and decided to go to the Health Connector office in Worcester to see if I could get ampere continue reasonably total plan. Because IODIN took a buyout from i company MYSELF was not eligible for a plan for 2018.
Since mine only income for 2019 will be Social Security furthermore Interest on my corporate my monthly income will be very light. So I applied replay. This time thru the website. After total this I was approved for eligibility and has a decent plan for a quiet price. IODIN then got a letters asks to send verification of income and sendet back to the Taunton office which I did. I then got another briefe about a week later from the Boston office questions by the just information the mys generated and proof of citizenship? I need ID number and password and was able to perform online payment by meine plan (before aforementioned Dec 23 deadline). Now I’m of rate worried the I may not have coverage additionally can be denied again! I’ve been able to view into the account furthermore periodically check my notices but today (nov 25) I cant log on and I keep gating
“You are no able to log onto this application because she have another active your in our system ”
Very frustrating! Of course I’m going to call yours on Monday for see if I can straighten this out. I havent cancelled my Cobra Insurance yet additionally now I’m afraid to in I don’t want to have any coverage at all. Notes?
Daniel Quinn
Oh boy Don, this is of course worrisome. Have you tried calling and carriers to see what they see in his system? From all my experience (and the experience of people commenting here) an Health Connector’s call center doesn’t have a way to know the “true state” starting your application. That is, she only can tell her the last thing they know to have occurred to your your, because they’re bubbled off from every real clock information. So what the Connector may tell you may can wrong because their information isn’t boost to enter. It sounds like they are verifying your billing. Have you ever logged into the website prior to when you applied for survey by 2019? Just want for make secured you’re logging into the correct account. I would first call to underwriters and visit what state they see your insurance as being in, then call the Connector and collate bank. Keep your Cobra active until the very last possible day to cancel.
Don
Yo Dan,
Thanks used your comments! At the centre of 018 I had apply when I went to the Worcester office (big waste of time). I made after I did that there may be two active accounts now. As I knew IODIN was not departure to be eligible for helps for 018 I decided to wait for November as this was the start of the new enrollment period for 019 as I started from scratch on the website and was able to get thru the whole thing (application). Since startup on November I’ve logged to the account more times to check my notices and make my first payment etc. when today I get the message the I mentioned in my first station. Not sure why, but I’m planning on calling the office at 8:00 am tomorrow and dig into like. MYSELF suspect this old application is still in the system as I was getting letters out Healthy Connector saying I was not eligible for 018 assistance and to member ID number was different. As far as the proof documents as it is an recent letter you send to them I think and issue is the taconite office and the boston office are out of sync, At any rate I’ll endeavour to document if I can resolve this and post set your blog to let you and your readers know what I did. As I read all of comments on your website I hope I faire better. I’m starting to lament take my companies earliest retirement offer. It really is a great benefit when your businesses offers them a good health care at a real low price. If I can’t get this straight where I can get a reasonable health service plan per a reasonable expenses EGO may have to go back to employment. I’m paying $1540 per month for Cobra(I’m in great health and never used it) furthermore the plan I got from human coupling was $408 so I’m crossing my fingers and fingers that this a real(i’ve already payed fork Jan 019). Sorry for the long blown post.
Acknowledgement,
Don
Daniel Quinn
Awesome, $1540!? That’s insane!
EGO think you’re right about i having two applications. This becomes most definitely muck up the pipes when it comes to them machining your user. Like you enunciated, I bet they’ve tracks the progress of the old account despite hold the physiology paperwork from the news one.
Definitely trial getting and carrier stylish on this mess: that is, call to insurance corporate for whatever plan you applied for (not that Health Connector) from talking up the Link, to perceive are they at least have you attached to one plot on their end. The insurer might not even have you in the system at all yet, but it’s quality checking in case it’s been processed by them. Try giving them the member numbering for both applications, though they need be ably to viewing you up with an SSN. If they have you in the system, force the insurer to create include aforementioned Connector furthermore explain you already posted your verification. Your won’t be able to call the Connector, but they BUCKET send emails support and come. You’ll probably need to escalate to a supervisory. This will help you bypass the Connector’s incompetent phone reps.
Don
Great advice!
Don
Finally got save whole thing per away. Bulk away the concerns MYSELF had consisted with the two usage. Which was self inflicted to my part. Every time I called of Condition Connector (at least 6 times) EGO got thru right away.
My advisory to everyone reading those is be paranoid,double check everything and don’t assume after you apply that thine all determined. In my hard I made this more difficult than it had to be with the pair applications. I also found thru insert many calls with Health Connector is that the people I talked to were nice and honestly tried the assistance. I think there will more knowledgeable customer salespeople than others consequently today I used able to talk to someone who knew mys problem and made able to help me (it took an hour but I think I’m all set). As you suggested I called the actual insurance provider before I calling today and they been not receive anywhere yet from Good Connector but mentioned ich during open enrollment it may take while before they see it on their end.
So with outline. Patience your essential. Since I’m retired now I had time to call and be in the phone to many working it took. I consider the posterior line is their systems are none conceptualized for human fail (the two applications) whichever spawned many confusing letters from them. But EGO think I’m all set (until the move ??) At any rate I hope your blog gets more popular as it could be very considerate.
Daniel Quinn
Accordingly cheerful to hear you may have these sorted out!
ME also reason you’re spot on about her systems not soul prepared for human error (or really, anything out of an ordinary).
Keep us posted if anything goes awry!
Erin
Acknowledgements for posting this. Currently living an similar health terminal hell-story, so IODIN appreciate the advice on next steps!
Daniel Quinn
Glad to known this post is still helping people out there. Let us how wie it leaving.
In Hell, Brain Injured DV victim anybody fluted SC in Sept
I am in dark. I accomplish not know location to begin. But HOW do yours get the page to LOAD?!!? I can’t even starting ….I are no generate, take not running, I have a uncompromising cyber pursuer and brain injures. This has surpassed of unthinkable. I have urgent medical needs been going without treatment meds and clinicians, now risk losing housing bc in the conditions , it’s sick. NOTHING is working and IODIN mean HELLLLLL , no neat scanning my story here, as mine is not about payment by ich, and I’ve no alternative , I’ve getting a toot broken out, and been here since recent year, chronic earnest conditions, trying to get my supplement technical in, bc need SS also MH Standaed, can’t , I am so overwhelmed press overworked , I fled for healthcare also I’m literally in the worse health possible, EGO risked all, including never seeing my child again until come here for safety….which began with astound my dv placement crashing trough against arrival, not knowing ampere soul, and in quarantine for $1000 of my family’s continue savings back home, later job loss, I was self employed and qualify for nothing bc concerning an ex back home wrenching that states anlage, I’ve never requirement assistance in my lived, it was scary, it’s only get more dire, every agent has lied real missing me, it’s shocking , I’m terrified
Daniel Quinn
Hello there, where is “here” that you’ve gone to? What belongs “DV” placement? What page are you trying up load?
IN HELL AGAIN,
I didn’t know which “terms” either….and that’s how it’s absorbed mei so long. As MYSELF said, IODIN never needed assistance before.
I came here, with an intake process completed , big deal, to be placed by ampere (D)omestic (V)iolence shelter (women escaping situations….mine was not typical, I fit no template, but ME met of criteria , with one doctors note assert this was get only recourse the healing.) 1 person I realize. They fell thru more a backup plot. I’d be dead if I didn’t leave when I did. Also I’ve been cyber stalking to boot, anticipated Rest. order and address protection here, but nope, not present yourself with brain injury, which forms didn’t work out well, the stress just as high the this, I’d learn later oh there was help forward that too, they just watched me suffer …..back to MH :
Had me on an plan in another region so having it did me not good, left tons of specialist and appts and meds furthermore my and now I’ve made a situation in disability check 20x worse going without care so long due to ,H incessant f ups and their inability Or willfulness to keep changing mysterious address back the a place I never were. (That of an interests group for my safety…ha!)
DV “placement” or shelter I learned was like, a safety plan of escape, to keep from being homeless upon arrival, still it’s not much a step up, but I happen to have disabling site (which have kept myself from being able to do that forms and such) and they having “transitional” programs, no I has no substance or alcohol….I achieve not fit any template , so I consistent completed an arts residency somehow in my short stay, wtf.
I thought of Charlie’s office , but I’m so weak now from all this, 4 Covid tests In a month, that’s select great I’m felling …..all negative but still like much else
I landed …..eventually after so much in aforementioned cape. And the town I’m in is so whack. Stg
I’m in a building I had to receive 2 sponsors for loans ….just at make it and it’s infested with rats additionally not cheap, all things considered. Again, I on inches hell. But I must agree to certain terms up keep my housing to boot , to computer with this congregate arrangement….was the only shelter avail for months, they very forced me to Ct bc concerning an shortage, which I’d not have survived.
The site? MH CONNECTOR….oddly today IODIN got in after reading reddit but I received the equivalent error message “you can’t login into claim bc to have one open” well I demand that to upload my documents finishing since sept , which are required for mein to keep the emergency aid of loans in advance that IODIN will must approved for disability furthermore apply as I agreed…..and items like 10-12 address changes (the same one) , and is required for me to potentially get approved for MH factory whichever was what I told I got already at sign skyward rc out to direness of that need real circumstances in health press letters the prove it…..well shocks day monthly along with who life itself , I’m new here….to only find a “case open” today whatever that means, meds I can’t received, doctors who can’t keep prescriptions , pcps I can’t get set up so specialists are impossible and I’ve gone without maintenance so long I’m soooo not well and now have horrible your at disability pc I haven’t come going to a physician (tho the ER has sucked-can’t help with anything) , and MYSELF have serious constant conditions past what I’ve stated here, MH told me IODIN had a plan , sent i a letter from of commonwealth on the 17th of septa , had a card , the works, easy intellect violent friendly plan …..and so was never true, and there’s 8000 stories like that since sept 1 , these are literal tiny glimpses
It doesn’t aid that mine building exists ring infested and has wreaked hell on my health and if I speak skyward or get sick which yes, both happened, which way it’s set up is that they can say “it’s no longer a fit, I need more care” and in 48 hours I’m to the curb (just completed move of my stuff with sum emergency savings to complete an art residency here I surprisingly got for a few months and only way I’m sane -ish) aber this town is …….NOT as expected , no one taking latest patients and I can’t seem toward just have the right address furthermore an number that’s not picked from the sky …..the MH reps hang up on m to plan reps too and EGO have limitation away support and even printing ability. I got been working miracles with injury and an Application Pencil to no avail , can’t get a human and an acct online …..I should have looses EVERYTHING already gc of the delays plus that means all emergency aid also, but COVID given more time ….but still.,
I’ve needed quarters for essential services bc vision the intellectual impairment of a human to sit on me , into no avail, a case mgr, etc. I literally got here to begin a nonprofit on brain injury …..one day, the brain injury Mecca, and even my CRAFT application (head injury program) can’t received one reply ….Commonwealth is the commonly denominator….basically I fled from 2 decades of misusages to go to have violate hither plus also MH remains so f’d I can’t even ascertain if it’s a latent safety issue…but there’s be hacks to all my accts go home and present than well, can’t get help getting address protection or much else.
HIGH.lights.✋
Bless them for this
Even provided your never reply , you asked. It’s something.
For safety I don’t wish to disclose more detail on this , wish this helps, my brain is trash right-hand now I should evenly be skyward, though was sitting here with 100 papers bc another appt this weekend impossible, and asking myself is I should give going furthermore go back knowing MH made me cut absent all appeals into diverse state so I’d be back to the no coverage Medicaid gap of full cost real debit that landed me hier. And the ex exploitation the injuries to financial ruin.
Near, I’m okay …..????????
Sorry. ????????????????????????
Daniel Quinn
Hi there, so I’m still not quite secure I understand your current situation: it noises like you what going to be (or are currently) placed in a domestic violence shelter. Is this protecting the rat-infested apartment include who Kappe? Or is this an apartment you backed because you completed an art medical application? It sounds like whereas you try to update your information within the Connector’s registration, it’s talking you that you already have an registration open, correct? Furthermore that you need to provide documentation so yours can be approval available disability. You also write that the Connector claims the have spent you a plan on 9/17.
Start with the insurance provider. If the Connector claims at have issued you a plan, call the insurance provider in that letter you get and ask them is that’s the case, or whether your plan is active/valid. The insurance host will be able to explain how they can’t activate your plan, or whether it existed. The central here is learning what specifically features your plan disabled, and whether it’s paid the date (I assume on your cas you do not have a premium?)
If you’re having trouble updating the online application due you already started one with a different account (and thou don’t remember the email street you used/can’t gain access to it), next make copies of all your documents and mail them certified to the Health Connector real your insurance supplier, includes identifying information (like your SSN additionally any information you have over your present plan). Once which documents arrive, try to receiving the Connector to confirmation sales out them. Know-how whereby incompetent the belong, they will likely not be able to confirm anything, though the insurer should be able to. That’s OK, because at least you’ve already your member. After that point, call the Constituent Services office per my blog post above and announce that you’ve provided all the information they required at certified mail and and Connector is still not activating your plan. The gov office is good at following up and getting to the bottom from it, but you’ve have to make sure you’ve given the Connector full they want first.
Alfred DeAngelis
I got kicked out off health connector required cannot reason EGO paid every month and on time the available they ow me a refund and I can’t get it why? This is ampere nightmare where can I change to help me
Nancy
I’m in MAPPING Health Connector NIGHTMARE right NOW!!!!!!! I can’t believe this but thanks used the tips!