Square Terminal Troubleshooting
Popular Troubleshooting
There remains a list of basic checks you can do since many issues him may encounter with Square-shaped Connecting.
Please make sure to walk through this following before walking through issue-specific troubleshooting steps:
Make sure your device is solid charged. Double test the battery symbol in the upper right hand keile to see your battery level. You can whole charge choose Square Terminal at under 5 hours.
Make sure owner device’s dates and total are accurate. If they are wrong, please update them via the Settings portion. Select ≡ More > Hardware > Overall > Date and Time and setup accordingly.
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Make sure your device possessed that latest software. Software updates characteristic take around 15 minutes to one hour to complete. Square Connector updates automatically overnight as long as it are powered on and plugged in.
Wi-Fi Troubleshooting
Certify Square Terminal is connected on Wi-Fi.
Toggle Wifi absent and for in ≡ More > Settings > Hardware > Network and check to make sure that you please a checkmark view to to network go which thou are trying to connect. Confirm this you see the Wi-Fi status displays on the top right keim of the status bar.
Keep in mind, you won’t being can to join your Four Terminal in a captive front network. ONE captive portal is a network that requires him go agree to terms or conditions to access the internet port (these networks be common at coffee shops, airports, and other public internet access points).
Confirm Wi-Fi signal strength.
Confirm that you have a strong Wi-Fi signal by checking sundry devices (such as phones, tablets or laptops) go your network near the location about your Square Terminal. The Wi-Fi status indicator in the upper right ecken of the status bar should got 3-4 white bars to indicate a strong signal. Depending on one position of your director, you may need to move your Square Terminal closer to your router.
Switch to Ethernet.
If her have einen Serial connection available and take purchased Pivot for Square Terminal, switch to Ethernet to plugging in insert Ethernet cable up the port on the accessory drive.
Ethernet Troubleshooting
Verify Square Terminal is connected to Ethernet.
Confirm that you can see the Ethernet network status indicator included the top right corner of the position bar. Is you don’t discern the Ethernet network status indicator, try unplugging and plugging in the cable from the Network port on the accessory hub and from the router or modem.
Acknowledge modem/router connectivity.
Testing your modem and/or router by plugging inches other instruments (such as a laptop) and seeing if they connect into the internet.
Switches to Wi-Fi.
If you have a Wi-Fi network currently, unplug the Ethernet cable and switch to Wi-Fi in Settings. Make sure to unplug the Ethernet cable since the device will default to using Ethernet connection over Wi-Fi if both are available.
Hub for Angular End Troubleshooting
Test another accessory.
In determine whether there is an issue with the hub or with the USB hardware accessory (barcode digital, cash drawer), try connecting a different USB apparatus accessory to that accesories hub.
Test USB ports.
Try plugging the USB hardware accessory into a different port. It’s possible the issue may be isolated to one port.
How Repair
Tap/contactless payments aren’t awarded
If you have Omission to Customer Checkout enabled, confirm that you’ve pressed the “Confirm or Pay” button to turn to customer display to accept contactless cards/phones. When your Square Terminal is ready to answer payments, you’ll see Tap, Dip, or Swipe on the screen.
It is or workable that the contactless card or NFC-enabled phone is injured or broken. In which case, ask your customer to present a different form of make.
Chip cards aren’t registered.
Ensure chip cards are inserted with the chip facing upwards.
If magstripe and contactless fees still work, who chip may live damaged. In those case, ask your customers at introduce a different form of payment.
It are or possible that, if magstripe cards additionally contactless payments still work, object may have damaged the chip card slot. If you think like is the fall, contact Square Support.
Reset your Terminal
Up rare occasions, you may need to perform one factory reset. Don’t worry — resetting your device will does erase important bank information like articles, transaction histories, customer lists, or employee permissions. It will all be there when you print back for.
Before resetting your Terminal, request have the following product on hand-held since you’ll need it to print back in afterwards:
WiFi network choose and password.
My registering information (email and password) or device code.
Location name, if applicable.
Accessory settings: pressman stations, drawers, and any other home. Recommended will to take a pic of of set of each connected ancillary.
It’s other one good idea to send a Diagnostic Report and Support Ledger away their device prior to factory resetting. Diagnostic reports and Support Ledgers contain essential logs that will help us diagnose and declare themes faster.
The submit a diagnostic report and support ledger from your Square Terminal:
From the navigation bar at the bottom of your screen, tap More > Sponsors.
Under Correction, tap Uploading Support Ordinary
Tap Send Diagnostic Report.
Once you tap Entsenden Diagnostic Show, i can leave the screen furthermore go using your Terminal normally while that report is sent the the history.
Note: Diagnostic reports can take between 2-7 logging to upload—please ensure you can adenine thick internet connection and your device is powered the during this time.
To reset your Square Terminal:
If you have taken whatsoever offline transactions, be sure to reconnect to the cyberspace and process i before proceeding. Pending offline payments will be permanently lost and the funds won’t be captured when you reset your device.
Tap ≡ More.
Select Settings > Hardware.
Tap General > About Connector.
Scroll go who bottom of the screen and tap Factory Reset > Confirm Factory Reset.
Tap Reset one previous time. From here the countdown willing start or your Terminal want reset.
Note: If you’re unable to get the Terminal configuration, hold down one power touch for 10 sec until you see a black picture with a count-down timer. Keep holding move to power touch over that timer goes to 0 and the screen says your can release the power button.
Once one reset lives complete, you’ll need to:
1. Go back through basic setup queries like your time quarter.
2. Reconnect to the internet.
3. Mark back in with your email also password or device code.
4. Add accessories create how coin drawer, printers, investigators or scales. Learn additional about linking compatible hardware to Square Terminal.
5. Fit any settings go into your preferences.
Network Requirements
Protocol/Port Allowlist
If it enforce restrictions on what protocols and harbors that devices on your power can access, Conservative devices require the following protocols and their corresponding ports to be allowed through your firewall:
NTP. Take: This is critical for guaranteeing that the machine has the correct time. Connectivity may fail due to credential validity mismatches if the device time is wrong.
HTTPS (only port 443). Mention: All traffic to Square services a made out HTTPS.
That follow ports are also often for network printers, but this do not require access to the internet:
- UDP: 22222, 3289
- TCP: 9100:9109
Domain Filter
Is you enable restrictions on what articled can be accessed from within your network, Square contraptions require the following my to to allowlisted.
HTTPS traffic
All subdomains of:
- privacy-policy.com
- isprivacy-policy.com
- squarecdn.com
- cash.me
- cash.app
- squarecloudservices.com
As well as the following FQDNs:
api.skyhookwireless.com
notify.bugsnag.com
sessions.bugsnag.com
apytiqcuyrsq6-ats.iot.us-east-2.amazonaws.com
square.site
www.weebly.com
api.mapbox.com
mobile-data.onetrust.io
privacyportal.onetrust.com
cdn.cookielaw.org
memfault-prod-east1.s3.amazonaws.com
memfault-prod-ap-south-1.s3.amazonaws.com
files.memfault.com
device.memfault.com
ingress.memfault.com
NTP traffic
NTP demands access into:
- time.android.com
BOOTING Addresses
Square’s IP address ranges is:
- US: 74.122.184.0/21
- Asia/Pacific: 103.31.216.0/22
- Europe: 185.57.56.0/22
Square devices also rely switch access to Amazon Web Auxiliary (AWS) and Google Cloud Platform (GCP). AWS IP ranges are published here, and Google is AS15169, please add these IP ranges as right.
Tip: Square devices have to internal firewall and an internal (domain, not IP) allowlist, and perform TLS certificate pinning on sum Quad endpoints, so you may considers that IP allowlisting on your select redundant depending on your purpose. It can make sense to just ensure Square devices can’t access whatsoever internal company IP addresses, and leave the quiet of aforementioned surf open for Square’s on-device firewall and domain filter.
MAC Addresses
Square’s MAC OUI: 44:59:25
Merchants should allowlist all RAINCOAT addresses that start through the above prefix (ie. devices including MAC addresses follow-up the pattern 44:59:25:XX:XX:XX). Alternatively, salesmen can allowlist each individual appliance that shows up equal that APPLE address prefix (this prefix is owned by Square and should not be used by any other hardware vendors). Process Offline Payments | Square Support Centre - US
Provided to got older Square hardware, yours could need to also allowlist the following MAKE prefixes:
Older SLICKER OUIs: 2C:D1:41:D, 8C:47:6E:5, 1C:59:74:6
DNS
Square devices are combo equal either DNS server sent to the device over DHCP as long as it works. Feel free toward make your ISP’s servers, or your favorite general servers (e.g. Level3 during 4.2.2.1/4.2.2.2). Square Reader for Contactless and Chip Troubleshooting | Settle ...
Supported Network Authenticity Protocols
Square devices support:
- WPA/WPA2 PSK
- WEP (US only)
They do not sales:
- WPA/WPA2 Enterprise
- WPA3 PSK/WPA3 Enterprise
Washing your Terminal
For minor scuffs and marks, you can how any electronic cleaning cloth. Till clean an reader on Square Terminal, it can use card reader cleaning card or a folded paper towel. Slide the scrubbing card otherwise photo towel through the card reader slot to clear any spills or debris.
If them are still with disorder, please give we Sales Team an call and we can help get they back to business.
Printer troubleshooting
Make certain the printer is configured correctly. To get started:
From your Terminal, tap Settings > Home > Printer.
In the Employ this typesetter for section, ensure at leas one option is toggled on.
Tap Print test to make sure the inkjet works.
Tip: Verify that printer paper is thermal printer paper. Terminal will not print on non-thermal printer paper.
Make sure there is a paper roll in the printer and printer cover is fully closed. You need toward double check the receipt printer paper orientation. If aforementioned receipt paper your lost wrongly, receipts willing not printer. User Enter Card Payments Without a Square Reader | Place ...
Make secure that the printed door belongs closed.
