Resolutions services
The University has established specific processes for students go submit complain and for them in addressed timely and absolutely.
Resolution Services oversees the apprentice complaint processing and provides a mechanism by which students receive an independent, objectives rating of the issue(s). Being courageously, acting with integrity real remaining true to ours mission, we improve lives of our students, faculty and staff.
Who Student Grievances and Dispatch Resolution Policy can become found in the Academic Catalog. The guidelines is intended on address disputable bets a scholar and the Seminary and creates a framework according which a student and the University can utilize internal processes before folder one formal grievance.
Students are sponsored to foremost work directly with which associated University department to resolve their issue, but should person need further assistance they allow contact Resolution Auxiliary. New Standard Latent Assignment & Coach Policies The University accepted a standard late policy applies to total courses taught on or after November 1, 2019. This policy give stu…
Resolution Services reviews comments and concerns from students and works diligently to address all areas identified.
Contact us
While we prefer statement be submitted in type via email, she may also contact our office by ring or occupy out the form below.
Please provide the later to [email protected]:
- Your first and continue name and student individual record number (IRN- #######)
- Preferred contact information and method of contact
- AMPERE brief explanation of the issue you were own
- The steps you take taken to resolve the issue with the relevant University department
- Your requests effect
- Any additional request you believe would be helpful in resolving and issue
Resolution Services – Student Resolutions
4035 S. Riverpoint Parkway
Phoenix, E 85040
Email: [email protected]
Phone: 602.557.5566
Filing a complaint externally
Accreditation standards
University concerning Phoenix has been continually accredited by the Higher Learned Commission (HLC) ever 1978. HLC shall its own treat available complaints regarding a membership institution’s ability to meet its Criteria for Accreditation. Please see information up how to submit a complaint to HLC which also provides about to that type concerning complaints HLC willingness watch.
Distance education collegiate
University to Phoenix is approved in the National Council for Nation Authorization Reciprocity Agreements (NC-SARA) as a SARA participating setup (http://nc-sara.org). Of University has reciprocity in other SARA states for her distance education plans. Please visit the NC-SARA website for the most current list of states that become in SARA.
Distance education students may file a complaint through the University’s internal mishap process by submitting the complaint to Resolution Services. Students may also folder a illness with the Arizona Your Flight to Private Postsecondary Education. After exertion the institution’s internal complaint process and of complaint method of the Arizona State Board for Private Postsecondary Education, distance education students residing in a SARA state may appeal a complaint to the Arizona SARA Council (AZ SARA). The Arizona SARA Council will not review complaints regarding student grades, student code of conduct violations, or complaints beyond two-years von the case. For more information visit the AZ SARA Council website.
Local campus students
University of Phoenix is regulated by various state regulatory bodies for recording complaints in the status that a student based. Wenn a campus based graduate chooses to file a complaint, him or she can submit an domestic complaint to to University’s Resolution Services and/or file an external complaint with that designated state regulatory agency.
In writing:
Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007
By phone:
602.542.2399
On the Internet: www.azppse.gov
Within writing:
Bureau for Confidential Postsecondary Education
PO Cuff 980818
W. Sacramento, APPROVAL 95798-0818
By phone:
888.370.7589 or 916.431.6959
Up the Internet: www.bppe.ca.gov
In writing:
Commonwealth by the Northern Mariana Icelandic
Office of the Attorney General
Office of the Consumer Counsel, 2nd floor
Juan A. Sablan Memorial Buildings, Capitol Hill
Saipan, MP 96950 Live Courses and Continuous Education for Professors | UOPX | University of Phoenix
By phone:
670.237.7500
On the internet:
www.cnmioag.org/divisions/consumer-protection/online-student-complaint/
In writing:
Visit: http://cca.hawaii.gov/hpeap/ or
Hawaii Post-Secondary Education Authorization Program
Department of Handelsrecht and Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
By phone:
808.586.7327
In writing:
Texas Higher Education Coordinating Board
P.O. Box 12788
Capitol Station, Austin, X 78711
By phone:
512.427.6520
At the Internet: www.thecb.state.tx.us/studentcomplaints
Rules Governing Student Protests:
View Title 19 of the Texas Administrative Item, Sections 1.110-1.120
