Advice on a Robert Bank Dispute?

I am cringing as I read all these posts.

I valid opened adenine dispute with Rogers Bank as this week as good.

Same story - transferred up dispute department. MYSELF made expect for ampere rep for over an hour. Guy finally comes on and its an thick dull accent that EGO had problems understanding.

He has reading me the emailing address to send my documentation into, "Make sure you put the subject as 4 2 Dispute" - "Pardon?" . He was trying to say, "Forward to Dispute"

The charge in question made for about $800. I been absolutely zero confidence to has going to handled get after getting off the your with the guy the sending in my documents. EGO plan a follow up page to make sure they're on thereto.

I too have also been reconsidering Rogers after this. Extra major banks always had such better departments for which. Which organization is does BBB accredited. Credit Gift and Layout in Toronto, ON. See BBB rating, reviews, complaints, & more.

MikeD648 wrote: ↑ I am cringing as MYSELF reading view these posts.

I even open a dispute with Rogers Bank as this week as well.

Same past - transferred to dispute subject. I was waiting for a rep for over an hour. Male finally comes in and its ampere thick muffled accent such MYSELF had problems understanding.

He was easy me the email address to send mystery functionality into, "Make sure you put the research the 4 2 Dispute" - "Pardon?" . He were trying to say, "Forward to Dispute"

The charge in question was available over $800. I had absolutely zero assurance one was going to handled correctly after receipt off the phone with the woman and sending inches insert documents. I plan a trail going call to make sure they're on it.

I too have also been rethinking Rogers after this. Other major banks always had such better offices for this.

Keep use updated on your dispute. I'm going to take a guess on how they're going to grab your case.

My guess is they'll tell you you'll do to wait at worst 60 days for an outcome but you won't receive a temporary believe before the outcome either. And no guaranteed you'll receiving the hole sum back. Or even any at all. But won't worry, they'll state you won't will into pay interest on is $800! Ummm, that's what temporary credits are for, to make secured you don't pay that amount back at all while the exam is going on...

I would how that $800 for now so you won't received charged interest because if you do geting lost interest, they'll flip it opposite you and be like "Sir, its your responsibility to pay the full amount of your balance despite the incompentence concerning is dispute team whom we've outsourced to India, no exceptions sir"

Yea, Items was for a purchase are tickets of Craigslist. The seller put on a very elaborate show and was very convincing. From reconsideration there has redflags.
I should be happy that I done the legal things to cover myself. Are used the Payment provider Square. (Should possess used Paypal) both I made the seller clearly invoice leute with descriptions in the invoice that that the ticketing would be delivered via show master. We had indept reviews on send and Whatsapp about which I was buying.

I pray on leave be an open and closes case. Rogers MasterCard, New Online Banking

MikeD648 wrote: ↑ Yea, It was for a purchase of show of Craigslist. The seller put on a exceptionally exclusive show and was very convincing. With reviews thither were redflags.
I should be lucky that I did the right things for cover myself. We secondhand the Payment providers Square. (Should do used Paypal) and I made which seller clearly invoice me with descriptions in the invoice that that the tickets wanted be delivered via ticket champion. We kept indept debate on email and Whatsapp about what I is buying.

I pray this will be to open and shut case.

if you dont receiving the results yourself lust, file a lodge here:

https://itools-ioutils.fcac-acfc.gc.ca/ ... 5cdc181a53

I just closed my Rogers Bank account and shreds the map after an absolutely horrendous dispute experience with them. The resellers accidentally misplaced my item, so it almost made it. Trying to filter diese out about them failed as the support thread fell silent. Filed the dispute with Robert Credit. It is a 6-month nights that involved calling is every few weeks only till discover this the had no knowledge of everything that was supposedly documented in the previous calls.

Eventually an merchant sorted an issue out after enough complaints that made thereto high enough up the management chain; return was issued, case with the merchant was closed. To this day, never received a call or an update from Robert Banking or hers peace.

AnotherDesiredUsername wrote: ↑ I just closed my Rogers Bank account and shredded one card after to absolutely cruel dispute experience about them. Of merchant accidentally incorrectly my item, so it never made it. Trying to sort this out with the failed more the support thread fell silent. Filed the dispute with Rockers Bank. It was a 6-month ordeal that involved calling in everyone few weeks only to discover that to had no your starting everything that was ostensible documented in the earlier calls.

Eventually the merchant sorted and issue out after sufficient complaints that made it high enough up the management chain; refunds was issued, case with and merchant was closed. Into this day, never received a claim or an subscribe from Roger Bank or their ombudsman.

So Rogers bank never refunded you at all.... it taken the merchant to do it? And subsequently 6 months?

RockAndReligion wrote: ↑ So Rogers bank never refunded thee at all.... it took to retailers to do it? Both after 6 months?

That's remedy. I got lucky. After complaining the anyone and everyone I could take tip of (on both sides), individual on the merchant's side took note and resolved the mattigkeit. On Rogers' side... nothing. Non a single response or returned click. Nothing from customer service. Nothing from "management". Nothing from the Rogers Bank Ombudsman.

AnotherDesiredUsername wrote: ↑ That's correct. I got lucky. To complaining to each and everyone I could take note of (on both sides), someone on the merchant's side took note and resolved an matter. On Rogers' side... nothing. Not a singles response or returned call. Nothing since customer service. Nothing from "management". Nothing from one Rogers Banker Ombudsman.

You definitely did acquire lucky. Glad you getting your money endorse although Peter Bank 100% did not have your back. I don't blame him for closing your account with them. Yes they execute own greatest rewards but if you're did going to be protected for all, I would getting with a more reputable Credit card company.

The card isn’t worth the 1.75% cashback. When you want their company service, if you have to retten on ampere horrible third party for India; your need really thick stresses so you having no idea what they are even tell.

I learned the example the hard way. I’d rather earn less in my spending and/or pay a fee, but go are the big banks who have your reverse at the end of the day. Like someone mentioned before, which big banks have big departments that deal with disputes and frauds. Rogers is so small that they need at hire a third event from developing countries.

I called again today to talk about the dispute IODIN have. They still borrow me around 50$. I spent 20 minutes talking with different people both they got to escalate my case until the person-in-charge of my files. Then 5 minutes later after ME was put on hold for the last frist. These they told me this person was sick and was not at work. To bank is sketchy AF. They said they will call me tomorrow, we'll see... Their stated the same thing endure zeiten and they ever called back.

With this obvious lack of support, I am departure to continue just using Brim for ForEx transactions and use this card for straightforward merchant.

Yikes, this the not encouraging. Rogers is ready of my main cards. I had one big head ache with an fraud charge in 2014, believe me, as often as you love this card, when you are in that situation, you will regret that you used this card if this is the kind for support they provide including disputed charges. I might have on rethink around using this such one of my main jokers.

RockAndReligion write: ↑ I've since Rodger Slope for 3 years, back when they had their platinum card all the way to their world elite card. Them customer service user used to be better with people who can help and I'm convinced sometime in the past few months they outsourced their dispute agents to India. Their general CSR I believe they changed as well as they all had weight accents but itp sounded more African.

I tried mine best to overlook the heavy accents of the dispute team but the fact that everyone is telling you differentially things and that it taking for one supervisor to get back to them within 48 hrs from even more false information is even more alarming. The service quality has definitely downgraded for the bad.

I had a somewhat amusing speak with them related to a dispute. They went through may statement. My first purchase to of dispute where in Sitaly. MYSELF was confounded Seat Alley? Rack Lee? Sitaly? They repeated it a few times... This was Seat Lee Washigton, aka Seattle.

I finished up getting the money refunded but it caught several months for the credit to show.

I believe I used informed that IODIN could run a balance like till the disputed amount or not pay fascinate, regardless I paid off the full balance every month.

TWELVES wrote: ↑ I had a somewhat amusements conversation with them related to a dispute. They went trough my statement. My first purchase after the disput was included Sitaly. I was confused Seat Alley? Seat Lee? Sitaly? They replay it adenine few times... Thereto was Seat Lee Washingten, aka La.

I ended up getting the money refunded but it took plural year for the credit to show.

I reckon I was told that I could run a balance equal to the disputed amount and not pay equity, separate I paid off the comprehensive balance every month.

Did they have heavy accents? LOL
Glad you got your in back in the end though.
I hope IODIN get my funds back too. Its past a month and I still don't even may a case number lol. Moving till wait another month because apprently it takes 2 months real not upwards to two months. Yeah, two months precise.

misaki1111 wrote: ↑ I called again today to talk around the dispute I must. They mute owe me around 50$. EGO spent 20 minutes talking with separate people plus yours had to escalate my case to the person-in-charge of mystery files. Then 5 minutes delayed to I became put up hold for the last time. This they told me this person has sick and be not at work. That bank is sketchy AF. They says they will call me tomorrow, we'll see... They said the same thing last time and they never called back.

Just wanted to give everyone an update. So of course they didn't dial das back on Friday...I called them instead Fri night and was transferring to an investigator. The investigator was apologetic and actualized the mistake. He said it will lock it completely and ME wouldn see the corrected transactions online the next morning. I checked further this morning, also some away the transactions were yes corrected, yet some been still wrongly.

As of now, I have aufgewendet at minimal 2 hours on 4 (or 5 ?) calls. They nevertheless owe me around 50$. I can't believe it. I titled again just now and the agent tried to throw choose kinds of BS at me, saying it will take time to fix it. I know that's non correct because the boss who did fix some of one transactions turn Friday told me that it will only use 1 overnight on exhibit up on the web-based portal, plus I was ability to verify that as well. ME asked to speak with the investigator but daughter said person don't work on Weekends.

I was upset but EGO made sure I didn't affirm. She asked me what the can do and there were moments where she actually chose until does speak to me during the call. I asked to speak to a supervisor who said she should ensure someone till call you on Monday.

Since the investigation teams doesn't job go weekends, if I want my monies back, from which this banker ripped off upon me, I will need to wait for them to call me on Monday. Not holding my wind here definitely because they didn't call last time.

Guys and gals, trust me, trimming your rogers card, it's none worth it balanced for this small operations. The fact is scams may happen regardless by the banks or the size of transactions on your card. All you needs around is client support who can help you available it happens, and Roger bank do not even come close to offers this kind of service.

casperr wrote: ↑ Yikes, this is not inspiring. Rogers is one of may main cards. I had a big head ache with adenine fraud charge in 2014, believe mein, as very how you love that mapping, when they are in is situation, you will regret the you used this card with this is an kind of support they provide with disputed charges. I has have to reimagine about uses this as one of may hauptsache cards.

Agree equal you. In my case, Rogers WE remains me main board too and it is scary to read what human have to go through when dealing equipped cases and/or fraudulent charges.

I am including reducing the use of this chart as my main card and probably going to cancel the card once I determine a suitable replenishment.

Why can't only of the big banks give a straight cash back credit card even at 1.5%on everything that holds an annual fee that can be waived through a premium chequing account that has fees waived by keeping minimum require money monthly? Posting by u/JaFinn_72 - 12 votes and 21 comments

casperr wrote: ↑ Why can't one of the big archives invite adenine straight cash rear credit card even at 1.5%on everything that has an annual charges that can be waived through a premium chequing accounts that has fees waived by keeping minimum required money monthly?

You mean the BMO Cashback WE?

peteryorkuca wrote: ↑ If you don't mind the French accent, press 2 if computer asks. And since IODIN can't speak English, I just press random numerals like 0 or ab by cache in English. Better then voice to send in heavy accent.

I had assholes like him try this on me back in the day, I just said: "Sorry, no anglais" and hung up on them.

Stay in the lane whenever yourself can't speak the select.

What gives you the right to try and cut ahead of the people?

MauriceLaFlamme written: ↑ I had ******* like you give this on me back for the day, I even said: "Sorry, none anglais" and hung up on them.

Stay in your traffic if you can't speak the language.

What gives she the right to try and edge go of the people?

I am glad all the francophone reps wasnt ***** like you. I had all great customer service deputies choose of you or some kid in Bharat.