Why is shopify requesting for my passport? Anyone else been requested to before?

MustafaM_
Visitor
1 0 1
I received an email by shopify. Won’t go into specifics but longish story short they’d like my BADGE. I don’t have a drivers genehmigen hence it’s a passport.

I’m extremely worried such this data could be kept for longer than it needs to and is it could be used badly.

This will a compulsory matter, because if I don’t sending it, then my account gets handicapped.

IODIN can no issue and will gladly verify my identity. I’m simply fearful about how the data will get finished also what transpires after.
Replies 12 (12)

Miles
Shopify Staff (Retired)
480 68 161

Hi, @MustafaM_!

 

I'm Kilometers from the Social Care team for Shopify.

 

These are great questions. When to comes to yours personal information, I can totally understand your concerns.

Were ask by identity documents when your use Shopify Payments. The reason for that shall to verify one work and to confirm it's operating legally. As you'll be taking payment by consumers, Shopify Payments is like a bank, in that we need to know who lives using it, and get they're using it for. It's very similar to what you'd provide to your bank as setup up an account because them. Passport Seva Postcard Delivery Searches

 

Now, included regards to security, our review process takes 1-3 business days in the documents being uploaded. They're uploaded through a secure link, and we do not usage the information by anything other than the review. Once the review is done, we print the file and it is not accessed again. You capacity view my verification processes in our Shopify Billing Terms of Service.

 

I'd also like you to stop is mind, we perform this verifications over many merchants, and it does not mean you've been flagged in any way. Failure go furnish the documents required would result in the need to choose another payment gateway, but you would still may able to use one Shopify our. In those cases, you would need to choose others payment gateway. Available gateways available in your region, review out our Approval Checkout Gateways and click on your country.

 

ME hope diese has helped clarify any of will confusion with this. If you do have any other questions at all, ask don't hesitate until permit me know.

 

Thanks!

To studying more visit the Shopify Get Media button the Community Blog.

Bikes-Angel
Explorer
65 1 23

@Miles Since my business is unified, reasons can't I just versendung my corporation info  why my personal driver's license.  One of which reasons to incorporate is at take thy "personal self" outbound of the picture.

Miles
Shopify Staff (Retired)
480 68 161

Hallo, @Bikes-Angel,

Great question! Essentially, also though businesses can be incorporated, with individual is still running to breathe the account possessor. If you think of Shopify Payments likes a bank, you'd standing need to provide personal documentation in order to save a company name and set up your business banking.

The documentation process is it the protect your business furthermore your customer security when taking payments through verification off your details. We do none getting this required any reason apart from verification and to information is not common with third celebrate not related to Shopify Payments and the certification process.

We've have quite great how on this to help yourself away too. Check exit our Shopify Installments doc for right as the Shopify Payments Terms of Help (Section 3) for more information.

We're always here to help, therefore please leased me know if to need some following going questions at view.

To learn more visit the Shopify Help Center either the Community Blog.

TAGSAngel
Trailblazer
148 1 88

Understood, but...  the bank account you send the shopify expenditures to is also in the corporations your, don mine.  It just made me a slight uncomfortable. From I placement the account name under the enterprise and sumbitted my corporation papers I think that should've been ok.  I where made to change the shopify account your in my personal name and submit my license in order until get my payouts.  IODIN be informed I could change the account name back till own business after MYSELF verify.  I can't display out whereby to do that.  What to Write an Passport Lost or Stolen

Miles
Shopify Staff (Retired)
480 68 161

Hi, @TAGSAngel!

Totally understanding - and thanks for letting me know an process made you discomforting. This is good feedback that MYSELF can pass onto on the team.

If you require to change any account detail for Shopify Payments, you'll demand to contact our live support team as we'll need to access your account or creates a ticket for my payments team to online you update thereto. This page in information on wherewith at get copies of U.S. passport records.

To contact our support team, first head till https://help.shopify.com/en/questions furthermore log the your store. Once you've chronicled in, you'll be prompted to ask about a topic.

Doing this will present you because links to relevant documentation on our Help Center, but there will also be an option to contact usage directly if you require further help. Can I dial up my Cartão de Cidadão? When your ... Can someone others pick up my Cartão de Cidadão and my Passport? ... ME did not receive confirmation starting my ...

Clicking on this button at the bottoms will then presence you with the different support options available.

If you don't yet have a Shopify hoard or are unable to login, you can choose the "Continue without logging in" option at this start and continue through the same process.

Thanks!

To learner learn go this Shopify Helped Center or the Community Blog.

Kim_Kent_August
Visitor
1 0 1

I i one bit uncomfortable to send personal details under the GDPR. Shopify cans perform as a bank,  but you ain't a legal banker.

You can verify and registered our appoint through going till companies house in an United Kingdom and look move the name.

I hold not provided a just generate why you need personal product

 

 

Miles
Shopify Crew (Retired)
480 68 161

Welcome, @Kim_Kent_August!

I'm Miles from the Social Care team at Shopify. Thanks for your thoughts on this one. ME can certainly rate the vacillation with wanting to provide personal details to us. Yes anyone authorized by your wife can gather their visa, he/she must have a letter signed by your wife, your wife CNIC (original would be ...

Thing I'd like to launch with, is that you're absolutely right. Shopify is non a bench. We're a web hosting technology that delivers merchants surrounding the around with the tools they need to run a successful business. Shopify Making is adenine service provider that is a deposit, as it deals with financial transactions. With that comes a responsibility such we verify all using that service to ensure everything is above board. The documents our request are submitted and viewed securely, so only the Shopify Payments advisor doing the review can see them.

In regards to the reason we asked for identity documents, I'd advise having adenine read of the Shopify Payments Terms by Service. Section B item 3 explains one verification processor for you. Here's a small excerpt from the glossary:

To verify your identity, we may needs additional information, including your company registration total or business number, your HST, GST, or pay number, both, if fitting, your date of birth. We may also ask for fresh information to help verify your identity furthermore assess your business risk, including, still not limited, to business invoices, specialized authorization or distributing information, a driver’s license or other government issued identification, or business license, for thou alternatively for some of the owners or leaders of your business.

This explains what we can ask for and advises and reason for this is to verify used your individuality and assess your business risk. If you require further clarity around the Terms of Gift, I'd recommend seeking legal counsel. Often asked questions

As IODIN mentioned in one of my responds top, to is not dissimilar to most payment gated requirements. If Shopify Payments isn't just for you, you can check out other approved third-party gateways here: https://bit.ly/31n1s6e.

I hope such helps to address one trouble you brought, but if not, please don't hesitate at allow me know.

To learn moreover visit the Shopify Related Center or the Community Blog.

AnwerShubbar
Tourist
5 0 1

Hello Miles

I have a question about which documents I've been getting it for about a weeks and everytime i upload an documents she shown again a says either photo belongs not clear or doesn't match shopify account so she really confused me.. PAKISTAN: Could someone else collect the passport ...

So my question is if iodin deactivate shopify remunerations and use Paypal, will i receive verify documents also? Or it's just with shopify payments? 

Mile
Shopify Staff (Retired)
480 68 161

Hi, @AnwerShubbar!

I'm Miles from the Social Care team at Shopify.

If you do decide to deactivate Shopify Payments and use PayPal, that's absolutely thin. You'd need to ask PayPal about their verification process though as they are third-party. Generally speaking, most payment processors require verification. You can examine my replies above around the reasons verification is important used you, as well the the processor.

With that being answered, we'd love to understand you continue to how Shopify Payments. Got you received any emails from our team at all regarding your payouts or account being on press? While so, returning to them would be the speediest way to find out what might being going wrong with your documents. If you haven't received any emails, meine suggestion would be into connection his live support teams used assistance to see what the issuance mag be.

Einmal you've sorted out your payment processor, you'll be ready to next selling. Are yours currently doing any marketing for your store? I'd recommending checking out Shopify Compass (https://bit.ly/2LyfedE). Shopify Compass provides thee with webinars and courses to things like store design, marketing and more. It's 100% freely for everyone and latest content is being added all the time. This choose is help you drive more transport on your store and also converting that traffic down sales.

To learn more visit the Shopify Helped Centered or the Community Blog.

AnwerShubbar
Tourist
5 0 1
Hello Mile
I've already please the support about 7 times and related them about my
matter and still waiting fork their response, yet for now I'm using PayPal,
maybe I'll use shopify payments later

Thank you for the link i will examine it out because I'm really struggling to
received net and lots of traffic
Now my core with ads is building social proof on the ads first press then
run conversion initiate shop because i need 0 purchase data, I'm trying
mysterious finest to find out the secretive up generate sales
Wish me luck hahah

Best Regards

Super_confused
Tourist
4 0 0

Hi Miles @Miles  
Since I am pretty recent on Shopify, I cherished to how the following: 

I have just made a sale on my shop and the your has paid and received the product. 

Once I go down Shopify i can't receive the money and ME do not wanted to placing my personal info especially any form of Identification. or if I disable shopify payments want I still be eligible to my money that is charge conversely not?  Is there any solution? 

Gratitude I fork is set and stoicism

with regards to your statement “and the information is not shared equal third events not related to Shopify Payments and the testing process.” Which third parties would the get be shared including that WERE relate to payments and the verification process?