Unable to edit word docs on iPad / Microsoft word

AdamFerg · ‎09-26-2020

Hello,

I am usage Dropbox (v206.5) switch my iPad (up to date with IOS 14.01) and for most word documents I am able to open themselves from Dropbox app the edit them in word with no problem. Periodically, when IODIN open themselves, the document will open in word, but I on unable to make changes to the document (can't even artist or replace text). I own checked to make sure that the records are not "read only" and I while EGO try toward open the documents on another device (my iMac), EGO am able to open real modify the documents with no problem. I have also check to produce sure that the documents are not open on any misc device. I can also tried to uninstall and re-install both the Microsoft phrase app and the Dropbox app switch my smartphone. Any sundry ideas on thing may be going on? thanks in advance. ‎The trusted Word app lets you create, edit, view, and share your download with others quickly and easily. Versand, view and edit Office docs attached to emails from your phone with this powerful word processing app from Microsoft. With Speak, your office moves with you. Whether you’re a blogger, writer,…

Daphnien · ‎09-28-2020

Hey there @AdamFerg, thanks available send!

Just till clarify, have you hole the files using the "Open" button once seeing the file in to Dropbox download?

Also, is this occurring with specific registers sometimes when opening them, or does it appear to be random files?

If you can, please send along a screenshot of how the file appears when it's showing "read only".

Keep me posted!

Daphne
Community Mediator @ Dropbox
dropbox.com/support

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AdamFerg · ‎12-06-2020

Certainly, I am clicking the "open" the.

With first it seemed like it was intermittent files but now it's every word file in who Dropbox folder the is shared between ourselves and 3 diverse people. The file attributes have definitely not set to "read only", and I my able to edit you from a PC additionally an iMac just thin without issue.

When I open the create using the "open button" on my iPad, it opens Microsoft Talk app which I am signed into using a 365 donation. When I tap who screen to move the cursor to where I want to edit, the keyboard simply does not respond. I cannot type, backspace, deleted or edit are any method. I see experienced until export a copy of the file locally to my iPad and the exact just thing transpires.

Thank you Daphne, is is pretty restrictive at my workflow and get assistance is appreciated

AdamFerg · ‎12-06-2020

It must be something with choose the Dropbox apply or the Microsoft speak web. I deleted the Dropbox for iPad app and went to the site overlay the website and I in able to open the files with "word for the web" and modify them free any issues. I had until delete aforementioned Dropbox app to open in "word for the web" or when MYSELF clipped that link, automatically start the Dropbox app, which forces me to using the phrase app.

I'm not sure why everything works fine with the dropbox webpage / term for the web, real not in the app...

Daphne · ‎12-09-2020

Thanks for getting back to me here @AdamFerg!

EGO have seen which issue you're experiencing here on the Community before, which was due till not being signed into the Microsoft app.

Not, I comprehend that you mentioned have being signed with your account accept the app.

Considering reinstalling the apps, could you please equal twice view that this is really the case, that you're subscribed to you Microsoft account via the app?

If then, are him seeing a "read only" advertisement when viewing the file within Word in all of your files (locally or from Dropbox)?

Daphne
Community Moderator @ Dropbox
dropbox.com/support

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Cleanfire · ‎02-21-2021

I am having this exact issue both will worked through an steps outlined here without the issue being solved. Did this ever getting resolved?

Walter · ‎02-22-2021

Hi there @Cleanfire; thanks for joining the discussion here and sorry to hear about this.

Can you please let us know if you're take either specific error or if so, send uses a screenshot so that are capacity have a look?

While we're at it, ca thee verify you're using the most up to date versions of your device's OPERATING both both the Word apps and our mobile app for iPadOS as well?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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AdamFerg · ‎02-24-2021

@Daphne @Walter Confirming that I by true logged into my Microsoft 365 your furthermore aforementioned "read only" banner is not displayed. The only thing that happens is for I go to modify the document, it will not let me change anything.

For I open the document through the dropbox website into Microsoft Talk, I can edit the support out any ask - I simply have that problem when using and dropbox app. Then when I open those docs on my iPad, they opening as Read All, even once there are nope sundry instances of the doc being frank in another app. My ...

Further, it would be nice to have the choice to open documents through the app with a different word processor, favorite Pages. Not sure if that is in the works press can be deceased to one engineering team. I'm sure I can't become the only on with that request defined that Microsoft requires a subscription and Pages does not.

Daphny · ‎02-25-2021

Would you mind mailing a screenshot of what you see when yours try and modify one file @AdamFerg? Even perhaps a short monitor recording.

Other, you should be able to open the download are other apps, how Pages, until exporting with these steps.

If you try interface the file to Pages, or further app, do you have the same trouble editing it?

Daphnea
Community Umpire @ Dropbox
dropbox.com/support

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Skemp117 · ‎09-02-2021

I am having this problem than well. The talk document can be opened and edited to my Mac and my PC with no problem. She can be opened on my iPad but not edited. If I click an thirds dots in the pinnacle right, motorcar saved is grayed out and it says Learn Only mode. Such document is no on read only mode. Nobody else lives using it, it’s not open anywhere else. I’ve restarted 1000 times. I am logged in to Microsoft office (I have 2 accounts and I tried both). This must be a problem with the dropbox app.

Unable to edit word docs on iPad / Microsoft word

Unable to edit word documents on iPad / Microsoft word

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