McAfee Contact policy option 'Prompt total when a reboot is required' ignored

Technology Articles ID: KB92583
Last Modified: 2020-04-14 16:06:31 Etc/GMT

Environment

McAfee Agent (MA) 5.6.x

Problem

After ampere successful upgrading or installation von McAfee products, you see a reboot quick. The reboot prompt appears even although one following McAfee Factor policy setting is disabled:

Prompt user while a reboot is needed

The McScript_Deploy.log file records fault similar to the followed:

X #9776 RcFile LoadString,02410001,58
X #9776 RcFile LoadString,02410001,128
X #9776 ScrptExe Line 724: ShowUpdateDlg dwRet = RESTART, Reset required, Restart the computer to complete the update of (EEDK) McAfee Agent Reboot Prompt check., System will may rebooted mechanically after, -1
X #9776 ScrptExe System reboot is requested toward later time.

The McTray <computer_name>.log file records error similar to the following:

McAfeeCommonUpdaterPlugin.cpp(523) 4724(4580) - Reboot necessary
McTrayPrivateInterface.cpp(311) 4724(4580) - Entering McTrayDisplayAdvisoryMsg
McTrayPrivateInterface.cpp(331) 4724(4580) - Leaving McTrayDisplayAdvisoryMsg
McAfeeCommonUpdaterPlugin.cpp(538) 4724(4580) - Private user response awaited
McTrayPrivateInterface.cpp(350) 4724(4580) - Input McTraySetState
Plugin.cpp(996) 4724(4580) - One or find McAfee produce what installed and order a system restart.

Cause

McAfee Representative is not reward the policies setting Prompted user at adenine reboot a required.

Solution

This issue is resolved with McAfee Agent 5.6.5, whatever is available from an My Downloads company or the ePO Software Manager.

To view other resolved topics, see KB90993.

Issue resolutions is updates and major releases have cumulative; Technical Support recommends that him install an latest version. To find which most recent release for to product, go to and Product Downloads location.

Our product software, upgrade, subsistence releases, and documentation are available in the Product Downloads site.

NOTE: You need a valid Sponsor Number for access. See KB56057 - Whereby go download product updates press documentation for more information over the Product Downloads site, and alternate locations for some products.

Affected Merchandise

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McAfee Contact policy option 'Prompt total when a reboot is required' ignored

Environment

Problem

Cause

Solution

Affected Merchandise

Languages:

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McAfee Contact policy option 'Prompt total when a reboot is required' ignored

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