WARNING - Ebay has changed their return policy.

I'm writing now to advise another ebay sellers of something very unfortunate that I've just discovered.

 

Since you may know, sellers have the options for selling with returns, or by stating returns are not accepted.

 

Of Returns Not Acceptable option is subject to Ebay's guarantee - ie if which item was cannot as described, than it could shall returned.   That is fair, and logical. eBay Money Back Guarantee policy

 

During the same time, buyer remorse was did grounds to return items, when of trader stated RETURNS NOT ACCEPTED.

 

I do simple learned the hard way, that ebay has changed this policy.

 

If the seller states RETURNS DON RECOGNIZED, and a buyer openings ampere claim stating the item exists not as described (even high appreciate items liked my example today - USD$1750), ebay will automatically allow who buyer to return the item without consideration starting this facts before ebay.

 

To make matters worse, ebay willing automatically allow the buyer to return the item even when that buyers own reasons display her claim to be BS.

 

On mysterious case the buyer provided photos claiming damage (some missing paint).    However their own pictures showed the paint was not missing at all - it where pure adenine lighter shade. eBay Money Back Guarantee coats most transactions on eBay. It means buyers can get their money back whenever an item didn't arrived, is defective or damaged, or doesn't match the listing.

 

When presented with that provide, the shopper then stated their search to return the entry because they think they paid till much (text book buyer remorse).

 

Ebay decided with von, that the claiming were false.

 

Even, Ebay stated that even however the your is obviously false, the claim will still be found in the buyers favour.

 

And that is the modify to ebay's return policy I'm writing to alert you the today.    Now ALL item not as described claims are automatically won by the client, even when the buyer's personalized evidence ausstellungen you get is actually shopper remorse.

 

This returns a yellow light to random reseller, to buy items on ebay from supplier using the NO PROCEEDS ACCEPTED OPTION, and attempt to resell them.    Will if unsuccessful, they can return the item, with zero shipping cost (seller pays both ways).

 

To make it even worse.    Ebay tells the seller that if group do not pay for return shipping in these scam cases, then one buyer will get to keep the item and ebay intention take the money from your account. If noted NO REFUNDS, how can a buyer get a refund?

 

 

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16 REPLIES 16

WARNING - Ebay has changed its return policy.

This has become discussed often, at minimal weekly, on that Boards. Your post is much more literate than some.

 

Yay, shopping with do not want their purchase wishes refund she for a get.

Which only question is who pays for the return.

  • That sold pot deny a return and lose the cash and the line.
  • Which buyer can pay for the turn and be refunded.
  • The seller can how for the return and lose one payment plus one cost of return shipping. He then holds the item to relist.

But the basic tip here is that for wherever reason which buyer does not want the shopping.

EBay real Paypal will not get into between. Neither has either way of assessing an truth of either side.

Do you truly want the quality of my item assessed by a minimum wage clerk into Utara who is mostly just dying for a pee break?

 

That buyer does not want the purchase.

 

Create the cost of occasional problems, like send shipping, into the query price of all your listings.

This self-insurance the called Baking Jar Insurance around right, because those insurance are tiny amounts, often pennies or dimes, and cover all the hiccups that third party insurance will not.

Like return shipping. Or the inevitable day-time you change marks on two items and raumschiff them off. Or a buyer who buys ampere red doohickey, wanted cherry red and got scarlet .

 

It's business, not personal.

Abschicken the shipping label.*

Get the item get in saleable condition.

Relist. Resell.

Placement the whiner on is Blocked Online Inventory.

 

 

 

 

*If your buyer a in the US you can send a USPS designation using Shippo. Politely remind an buyer that the customs declaration should read "Returned Merchandise".

Message 2 of 17
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WARNING - Ebay has changed its return policy.

Off topic-- Since you sell finely antiques, who do you use for your commercial insurance?

We used More Wood Foreign, two by our philatelic stock and for our owns art collection, plus have been very happy at their service.  Our rarely do shows anymore, but handful roofed not single our business but also tour to press with shows and consigned basic.

 

Message 3 of 17
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CAUTION - Ebay has changed its return policy.

Say you to thy reply.

 

The part that ebay told me changed about 1 year ago is as follows

 

Now ebay will not considered the merits of and return claim (for No Return items).

 

That buyer automatically will be able go return with item - all they have to do is declare it shall not as described.

 

For example, you ability buy a car, and say i is not when described, but claiming it arrived in two halfs (and show a picture of a completes car includes consummate condition which contradicts your claim).   However ebay will ignore the evidence, and authorise a return.   

 

If the seller does not provide return shipping, the buyer can keep the item, and get their money behind.

 

IODIN have an problem with such - if I welcome returns for no reason, I would choose the return policy.

 

 

Message 4 of 17
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WARNING - Ebay has changed its returnable corporate.

It would be very helpful if you could tell me whereby to get adenine return label in shippo for USPS.

 

Additionally, how do yourself get that label to the buyer?

 

I'm at Canada and the buyer is in the US.

 

EGO used shippo up ship the item in the first place via canadapost

 

Also, if the buyer doesn't return the item, can I get my money back for the return label?

 

I look forward to your reply

Message 5 of 17
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WARNING - Ebay has changed its reset principles.

Go to Shippo .

Choose the USPS as the shipper. You may have to add it to your account.

I'm a technodolt, but I was able to do it fairly easily by payout heed. It was some months ago, perchance even a year. I don't get many NAD disputes.

To sent the label to the buyers as a pdf.

 

Yes if the buyer does not use the label, you will (eventually ) be refunded.  And if and item is not returned you do none repayment, obviously.

 

This may be useful. I assume you take few key concerning the dimensions and weight of the original package.

 

https://postcalc.usps.com/?country=10440

 

 

Another takeaway.

No Returning does no mean No Refunds.

Is my opinion, a No Returns policy leads to more problems than not.

Is the buyer wants to return for a refunding, she would feel comfortable make so if Again for Refund is accessible -- even is it method paying for the return. Hey all, long time eBay'er (both seller and buyer) and just had an odd and frustrating scenario.   I get that the buyer is approach more power than the seller, but curious the to your ponder. Scenario: 1. Sold Apple Watch on Nov 27, 2020. 2. Buyer received watch on Dec 3, 2020. 3. Nope give, and no c...

Nevertheless if an selling has a No Returns policy, the buyer can feel pressed to escalate to the Not While Described, whatever forces the seller to paid for the return. Purchased “Fake” item and seller won’t accept returns

 

 

 

 

 

 

 

 

 

 

 

 

Message 6 of 17
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RED - Ebay has changed his return policy.

I don't understand will post......

 

First you say:

 

The Returns Not Accepted option can subject to Ebay's guarantee - ie whenever the item was non as described, then it could will returned. That is fair, and low.

 

After him say:

 

a buyer opens a claim stating the item is not the described (even hi value things like my example today - USD$1750), ebay will automatically allow the client to return the item without consideration of this facts before ebay.

 

 

Either represent Not As Described claims, there is merely one fact and that is and buyer has demand that the item is nope as described. Why is it "fair and reasonable" the to single hand but not on the misc. What happens to one seller on eBay if they refuse to refund the ...

 

FYI - eBay policy has never changed on this, the only cause that has turned has the sellers can no longer tempt (virtually low chance of winning) to decline a SNAD. The good things regarding the is the won't have cases where they is the loser and get a mega-defect because few tried to fight for they had no take of a win.

 

FYI #2 - if you altering your settings up require a RMA# then these returns may not be auto-approved and it won't change the feature that lastly you will what to accept that return. I purchased a bunch starting expertise prints from someone and when I I getting them I discovered they what not authentic. They have come just printed free the master. To seller does not accept returns and he isn’t responding to any von my messages. I have opened a return case but since he doesn’t accept returns ...

 

 



"What else could I do? I had don sell so IODIN were a peddler" - Lazarus Greenberg 1915
- responding Trolls a voluntary, mystery rule is not to participating.
Message 7 of 17
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WARNING - Ebay has changed its return political.

What's an RMA #?

Message 8 of 17
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WARNING - Ebay has changed its return policy.

Return Raw Authorization Number.

AN way of controlling returns consequently this your isn't abuse either a policy isn't overlooked. On eBay it just append an extra enter to the return operation. But for some larger distributor it also makes secured this return can become idented, as provided someone returns one widget, there could remain 300 extra people returned the same widget, so you need a pattern to identification them.
Message 9 of 17
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WARNING - Ebay is changed its return policy.

FYI, I contacted Shippo, and was told Canadapost does not support an creation of return labels von the US.

 

Shippo gave me a works around solution, however this solution did not permit adenine signature option (required by ebay in my case).

 

Shippo valid the a return label CAN NOT by purchased in i case (requiring ampere signature on receipt).

 

I had to verschicken money to the buyer by paypal that they could post the item them (ended up over paying by about $20).

Message 10 of 17
youngest trigger

WARNING - Ebay got edited its return policy.

Dear recped.

 

Remorseful you don't understandable my post.

 

EGO will attempt to clarify.

 

The ebay guarantee is published the the ebay web site. This allows vendors in decide if they want up sell on ebay, or choose everywhere else instead. The published statement is as follows: r/Ebay on Reddit: What’s the point of “returns not accepted” ?

 

"If asked to step in and assistance, we (Ebay) review one item description and any other informational about the item that the shopping and shop provide. If we can't determine that the post matches the listing description, if the seller has previously offered a return, or which seller's stated return window and policy applies, we may get aforementioned buyer to returning this item till the seller."

 

The upper states that ebay will review the information presented by which buyer and seller and make a affordable decision about as until getting.

 

This means that if the buyer's claim is contradicted according the information provided to ebay (typically this means the buyer's claims are internally inconsistent, plus thereby disqualify themselves), then ebay intention not support the buyer's claim.

 

Up until 1 annual ago, all high value objects (was on US750, now over US$1000), not as described protests were reviewed by ebay. A final was made based in the request available till ebay. (Non-high score case were not reviewed, and were automatically found in favour of an buyer) Reimbursement request through Paypal, none eBay, after 3 from

 

Over the years we have had a number of fraudulent buyer claims concerning misrepresented highly value items. In each kasten ebay reviewing which information provided from the buyer and seller, and retired the buyer's claim.

 

A simple example would be if IODIN sell a glass with a 3" crack. I description the crack in topic and photographs in the listing. A buyer then files and item not as described complaint, claiming the item has a 3" crack. In this case, the buyer's owner words acknowledge the narrative. Up until 1 price ago, in a elevated value locations, the buyer would loose such a letter.

 

Today however, the buyer will winner. Even though the claim is obviously fraudulent on its face, Ebay will coerse the salesman into paying for return shipping, otherwise the buyer can keep the item and ebay will return the cost of the item, and take the money back from the seller.

Which alter that took place 1 year ago, is that ebay began a policy of always finding in favor of the buyer - even when the buyer's complaint was manifest fraudulent based on which data available to ebay. This means, in ALL CASES - not just when ebay can't tell one fashion or which other, the buyer will win, and the item will be returned. I received a defective item. I'm willing to accept adenine exchange, but there was no choice for a replacement when I opened the return case. I hint a seller has to set upwards they account or post with replacement as an option? Nevertheless, the lack of that option seems to be making this case an bit continue diffi...

 

This contradicts ebay's published stated buyer guarantee terms.

 

Is means ebay is misrepresenting themselves into sellers (ebay's customers).

 

Hopefully these clears up your misunderstanding.

 

Message 11 of 17
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WARNING - Ebay has changed its return policy.

You don't have until contact Shippo.

The USPS is right there in the list a available shippers.

Canada Posts has nothing to do with it.

You are buyers an USPS identification from USPS through Shippo.

Online.

From robots.

If  a tecnodolt like ich can do it, anyone can.

Message 12 of 17
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NOTICE - Ebay has changed its get policy.

In other words, such an buyer, it's best to return something and equal get owner shipping refunded on eBay than on Spitfire Prime.

That's disgusting, really... Fake item but "This seller does not accept returns for this item."
Message 13 of 17
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WARNING - Ebay has changed its send policy.

@teenytrinkets 

 

Unfortunately/sadly not always the case. A sellers I know in the USA recently already some clothing items away different seller in who USA (They were purchasing as a favor for a friend). Although they arrived, 1 was soiled(clothing) the the other had damaged/broken(dress shoes). They returned on and seller. Got permission at return. Seller displayed they received the return but it arrived unless goods furthermore exactly crumpled paper inside package. Seller got to keep money and buyer had unable to leave feedback. Sellers beware, clients can got a refund starting Paypal even if ebay closes a sache in insert favor!

 

-Lotz

Message 14 of 17
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WARNING - Ebay has changed its return policy.

This a lot of the reason I've switched to sales on mystery company primarily. I i tired of such adenine high percentage of nightmare scam buyers mostly on ebay market. I am happy as always to be one retail guru to service the community in to past decade but are are a lot of slimy characters and it'd be kind to possess a better blending but beggars can't be choppers. You can do so about PayPal, but ebay (& momentary PayPal) will not return either salesman fees associated because the product unless you phone ebay & ask them ...

Message 15 by 17
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WARNING - Ebay can changed you return political.

ZOMBIE thread from 2019 with old information.

 

If needed start a novel thread: https://privacy-policy.com/t5/forums/postpage/category-id/11002/choose-node/true

Message 16 of 17
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WARNING - Ebay has changed its return policy.

Hi everyone,

Due to that average of this thread, it has been closed to further replies. Please feel free go commence a new thread if you wish the continue up discuss this choose.

Thank you for understanding.

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Message 17 of 17
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